Supervisor - SAP, EAM​/FSM

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Full-Time FAYETTEVILLE, AR, US

The Supervisor of SAP, EAM/FSM, is the IT owner and leader for Summit Utilities’ Field Service Management (FSM) and Enterprise Asset Management (EAM) platforms. Ideal candidates have a broad range of experience with FSM and SAP IS-U S/4

HANA EAM, PM providing functional analysis, solution design, configuration, and implementation support to ensure efficient business processes and solutions related to asset maintenance and field service operations. This role has primary accountability for FSM architecture, roadmap, design governance, delivery quality, and long‑term platform sustainability. The position leads internal SAP resources and external vendors while partnering with business leaders on FSM solution design and integration with SAP S/4

HANA EAM, GIS, mobile, and other platforms. The candidate must demonstrate excellent problem‑solving skills, communication abilities, team leadership, and the capacity to work in a remote collaborative environment.

• Oversee support and enhancement of SAP FSM solutions, ensuring seamless integration with SAP S/4
  
  HANA, EAM, Cloud for Customer (C4C), and other enterprise systems.
• Supervise configuration, implementation, and maintenance of SAP EAM/PM modules, including preventive and corrective maintenance, work orders, notifications, equipment master data, and asset lifecycle management.
• Own and enforce the enterprise FSM architecture, design principles, and platform roadmap and ensure FSM solutions are scalable, secure, and aligned with long‑term enterprise architecture.
• Stay up to date with SAP and AI advancements and recommend system enhancements, automation, and process improvements.

• Work closely with business stakeholders to analyze requirements, identify gaps, and design optimized solutions for maintenance and field service operations.
• Govern FSM delivery across internal teams and vendors.
• Approve FSM designs, configurations, and release readiness.
• Function as escalation authority for complex FSM defects and integration conflicts.
• Function as IT product owner for FSM system integrators and vendors.
• Define architectural standards and delivery expectations within Statements of Work (SOWs).
• Review vendor deliverables and validate compliance with FSM platform standards.
• Ensure effective knowledge transfer and overall reduced vendor dependency long term.

• Supervise and develop SAP FSM/EAM analysts.
• Establish clear design ownership boundaries and technical accountability.
• Coach team members on FSM architecture, design quality, and risk management.

• Collaborate with technical and business teams to ensure data consistency, integration with GIS, mobile solutions, and other external applications.

• Oversee system testing (unit, integration, and UAT), functional documentation, and mapping to business process documentation.
• Own FSM change governance, testing standards, and release sign‑off.
  
  Ensure UAT validates end‑to‑end field execution scenarios.

• Bachelor’s degree in computer science, Information Technology, or Engineering is preferred or combination of education and equivalent experience.
• 2+ years’ experience in SAP Plant Maintenance, Asset Management, Customer Service, and integration with other EAM applications.
• 3+ years’ experience with configuration, implementation, and integration of FSM Planning & Dispatching, FSM Mobile and FSM Smartform products
• Knowledge of SAP S/4
  
  HANA, Fiori apps, and mobile solutions for FSM/EAM.
• Experience with collaborating and managing SAP and FSM product vendors and other third‑party solutions.
• 2+ years’ experience with large‑scale SAP S/4
  
  HANA design, implementation, and support.
• Experience deploying SAP in the cloud preferably on Azure or AWS a plus.
  
  Experience or knowledge…