User Support Specialist

Dillard's is looking for a User Support Specialist. This person will maintain various applications, which entails system administration skills, basic computer knowledge and documenting procedures for end users. The User Support Specialist evaluates a given problem, diagnoses it to find the root cause, and then either solves the problem or involves the relevant business group.

• Support end users by answering phone calls and emails, troubleshooting problems, and determining if a particular issue should be resolved by either training or technology.
• Testing software applications from a user's perspective, ensuring that the software applications are intuitive, interact with other software applications properly, and are working as designed.
• Equipping end users for success by developing and maintaining documentation, developing and performing training for systems launches & major enhancements, developing procedures to accomplish Dillard's policies, and providing reporting as requested.
• Protecting the Dillard's vision for the implementation and administration of software applications.
• Investigating the needs of end users through discovery and analysis for new software applications and enhancements for existing software applications.

• Authorization to work in the United States without sponsorship
• Ability to work onsite at Corporate Headquarters in Little Rock, AR
• Proficiency in the Microsoft Office suite of products (Excel, Word, Access, Power Point) is required.
• Excellent interpersonal and communication skills, both written and oral, and the ability to interact with all levels of the organization.
• The ability to work on multiple projects concurrently, both in a team setting and independently.
• Strong organizational skills

• 2 Year s