Supv, Business Services Reporting

Job Summary

The Supervisory, Business Services Reporting (BSOS) manages the BSOS reporting team, supporting internal customers within the Meter to Cash (M2C) team and broader Entergy teams by delivering critical data insights. This includes strategic initiatives, rate filings, RFIs from external groups, and more to support data‑driven decisions. Leveraging AI and other technology, the team provides key insights on usage, revenue, account details, lighting, franchise fees, and other areas.

This role monitors data requests, manages workload, and maintains transparent throughput metrics. The supervisor drives continuous improvement, identifies opportunities to streamline operations and increase impact, and develops clear communications for key initiatives.

The position partners with Operating Companies to manage franchise fee assignment, monitoring, and updates, ensuring accurate assessment and remittance to municipalities. It also serves as a strategic partner, connecting data analysis, strategic priorities, and critical business needs via technology.

• Lead a team of professionals proficient in data analytics, visualization, and query tools/languages.
• Develop performance transparency through key reports, dashboards, or other visual mediums to share status.
• Leverage AI and other technology to validate data accuracy in key systems/databases including CCS, BW, and Data Core.
• Perform initial analysis on system problems, lead recovery efforts for process failures, conduct root cause analyses, and develop controls to prevent future failure.
• Lead special projects to improve BSOS reporting deliverables, franchise fee assignment process, and data quality.
• Provide operational recommendations regarding resolution of key issues identified as barriers to jurisdictions meeting objectives.
• Prepare business plans to implement established strategy and departmental objectives.
• Measure progress toward performance goals, providing coaching and support for teams.
• Continuously seek process improvement opportunities to automate repetitive tasks or restructure work to improve customer outcomes.
• Maintain a safe and healthy work environment by establishing and enforcing standards and adhering to legal regulations.
• Control expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Stay abreast of regulatory or political changes that may impact Entergy policy decision‑making.
• Manage and interface with technical support resources to facilitate resolution and prioritize tickets on system breaks, enhancements, upgrades, etc., developing controls to ensure solutions function as designed.
• Coordinate, prioritize, and document business requirements/enhancements across multiple functional areas.

• Bachelor’s Degree in a technical or business‑related field (required) or equivalent experience. Master’s degree preferred.

• 5‑7+ years of relevant professional experience with a degree; or 10+ years of experience without a degree.
• Preferred candidate has at least 2+ years of supervisory, IT, and project management experience.

• Strong data analytics skills and ability to use data visualization tools.
• Understanding of Entergy’s Customer Care System (SAP) and tables for data requests, problem analysis, and issue resolution.
• SAP/CCS knowledge and billing experience preferred, along with functional knowledge of other Meter to Cash work groups.
• High proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to work with Entergy’s accounting systems including CCS, AMI, and other applications.
• Strong verbal and written communication skills, analytical and problem‑solving abilities, and negotiation skills.
• Ability to make decisions based on information analysis.
• Ability to manage daily operation of full‑time employees in an office and remote environment.
• Strong leadership abilities; ability to think strategically, develop, and implement strategic plans.
• Strong customer service and conflict resolution orientation.

Arkansas – Little Rock, Little Rock.

Corporate.