Business Systems Analyst Senior

Job Summary

The Business Systems Analyst gathers business requirements and translates them into functional and technical requirements within the appropriate application systems, serving as a technical liaison between the IT development team and the business community. Analysis and configuration of application systems, modifying existing systems to improve workflow or to serve new purposes, is critical in this role. Incumbent is responsible for ensuring functionality, user acceptance, and effective implementation of changes to solve problems, achieve business requirements and improve system performance.

Bachelor’s degree in Business, Computer Science, Healthcare Management or related field. In lieu of a degree, five (5) years’ health‑related non‑clerical experience with an insurance, managed care, healthcare or technology related organization will be considered.

Minimum five (5) years’ business solutions analysis experience with a complex system technology. Alternatively, a applicable Master’s in a related field with minimum three (3) years’ experience.

Proficiency working with rational databases, structured system programming and coding schemes, Structured Query Language, object‑oriented programming (Microsoft Access or Visual Basic), systems development life cycle application, SQL Server Reporting Services (SSRS) required. Project management experience. Possesses in‑depth knowledge of insurance technology business solutions such as claims processing, marketing, membership, enrollment, customer service, financial and provider systems.

• Problem Sensitivity
• Detail Oriented
• Workflow Analysis
• Data testing and/or software application testing
• Systems analysis skills
• Technical and analytical skills
• Excellent communication skills
• Project management skills
• Demonstrated innovation in identifying, proposing and overseeing the execution of business solutions
• Ability to build collaborative relationships
• Ability to interpret complex documentation
• Ability to use query tools such as SQL

• Critical Thinking
• Decision Making
• Elicitation
• Interpersonal Communication
• Microsoft Office
• Multitasking
• Oral Communications
• Problem Sensitivity
• Relationship Building
• Results Interpretation
• Structured Query Language (SQL)
• Workload Prioritization
• Written Communication

• Collaborates with internal departments, analysts, development teams, external customers, and leadership to obtain cross‑functional team consensus on the interpretation of business requirements and needs.
• Designs and develops reports and data delivery by analyzing and summarizing information and trends to make recommendations regarding system changes.
• Develops system requirement documents and technical specification documents for applications, which may also be used to assist user groups with the development and delivery of training programs or presentations, and conducts training of new procedures, system modifications and system releases upon request.
• Integrates data from multiple sources or functional areas, ensures data accuracy and integrity, and updates data as needed to develop statistics and design methodologies for decision making and new business solution initiatives.
• Leads the design of new projects and programs by evaluating current practices and conferring with management to define scope of work, purpose, goals, objectives, timelines and resource requirements for implementation.
• Performs other duties as assigned.
• Performs root‑cause analysis and audits to verify workflow and identify process improvements.
• Confers with internal and external customers to identify system requirements, configures systems through logic statements and devises effective solutions to problems and new opportunities.
• Provides guidance on developing test scripts, executing test plans and maintaining test cases to assess system functionality and ensure user acceptance testing.
• Serves as a coach and mentor for team members, transferring knowledge to less experienced members.
• Serves as a technical expert to guide the research, design, development, testing, documentation, implementation, maintenance and evaluation of new systems and…