Supv, Business Services Reporting

Job Summary / Purpose

The Supv, Bus Services Reporting (BSOS) is responsible for the BSOS reporting team which supports internal customers both within the Meter to Cash (M2C) team and broader teams across Entergy by delivering critical data insights. This includes working on strategic initiatives, rate filings, requests for information (RFIs) from external groups, etc. to support data driven decisions. Leveraging AI and other technology, they will deliver key insights on usage, revenue, account details, lighting, and franchise fee information, among other areas.

This role is responsible for monitoring data requests, managing workload, and maintaining transparent throughput metrics. They will drive continuous improvement throughout the team to proactively identify opportunities to streamline operations and increase the impact on the teams we support and customers we serve. They will develop clear communications to present actions, owners, impacts, and timelines for key initiatives.

This role is also responsible for partnering with Operating Companies to manage franchise fee assignment, monitoring, and updates. They will ensure accurate franchise fee assessment and remittance to municipalities.

This role will be a strategic partner, connecting the dots between data analysis, strategic priorities, and critical business needs via technology. They will partner with the business to understand their operations and where support is most needed. They will leverage continuous improvement tools to identify opportunities, close process gaps, and resolve business problems. They will quickly identify process and technical issues and summarize impacts, root causes, resolution, and timelines for leadership.

• Lead a team of professionals that are proficient in data analytics, data visualization, and query tools/languages
• Develop performance transparency through key reports, dashboards or other visual mediums to share status
• Leverage AI and other technology to validate data accuracy in key systems/databases including CCS, BW, and Data Core
• Perform initial analysis on system problems. Leads recovery efforts for process failures to ensure minimum impact to our stakeholders. Conduct root cause analyses and develop controls to prevent future process failure
• Lead special projects to improve BSOS reporting deliverables, franchise fee assignment process, and data quality
• Provide operational recommendations regarding resolution of key issues identified as barriers to jurisdictions meeting key objectives.
• Prepare business plans to implement established business strategy and departmental objectives
• Measure progress towards performance goals. Provide coaching and support for teams
• Continuously looking for process improvement opportunities to automate repetitive tasks or restructure work to improve customer outcomes
• Maintain safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations
• Control expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions
• Stay abreast of regulatory or political changes that may impact Entergy policy decision making
• Manage and interface with technical support resources to facilitate resolution and prioritize tickets on system breaks, enhancements, upgrades, etc. Develop controls to ensure the technical solutions are functioning as designed.
• Coordinate, prioritize and facilitate the documentation of business requirements/enhancements (design, development, and maintenance of technical solutions) across multiple functional areas.

• Bachelor's Degree in a technical or business-related field required or equivalent experience. Master’s degree preferred.

• Minimum 5-7+ years relevant professional experience, with degree; OR in lieu of degree, minimum 10+ years of relevant professional experience. Desired:
  Preferred candidate would have at least 2+ supervisory, IT and project management experience.

• Strong data analytics skills and ability to utilize data…