ACE Desktop Field Tech

ACE Desktop Field Tech

The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems as well as support Office 365 Administration.

Central Arkansas Position Travel Required - travel expenses reimbursed. Valid Driver's License Current Vehicle Insurance Certificates Local Candidates:
In-person interviews in Little Rock The Desktop Field Technician position will provide the Arkansas Department of Career Education (ACE) with Office 365 Administration as well as support end users with, desktop, laptop, tablet, and peripheral device support. This position will be based out of the Little Rock Office and provide end user support in the surrounding area. This job will require travel to field offices.

The use of State Vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation. This position will be the "eyes and ears" in the field for ACE. Selected candidates must have exceptional customer service skill and be willing to take "ownership" of the business assigned to them. General Description Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems.

Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system. In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.

Qualifications:

• Office 365 Administrative Experience – Preferred
• Preference will be given to those who have facilitated an Office 365 Migration.
• MS Exchange and Active Directory Administrative Experience – 5 Yrs Min. Required
• VMware (e.g., Building and Maintaining VM Servers) Administrative Experience – Preferred
• Power Shell Experience – 3-4 Years Minimum
• Microsoft Lync Experience – Optional
• Cloud Computing
  - Optional
• Microsoft Certifications
  - Strongly Recommended
• MCITP (Microsoft Certified IT Professional) for Office 365 - Required
• MCSD (Microsoft Certified Solutions Developer) - Required
• MCSE (Microsoft Certified Solutions Expert) - Required
• CompTIA A+, N+, Security+ - Required
• Mobile Device Support and Management
  - Highly desired

Skills:

• Office 365 Administration
  - Required - 1 - Years
• VMware (e.g., Building and Maintaining VM Servers) Administration
  - Required - 1 - Years
• Power Shell Experience
  - Required - 3 - Years
• Microsoft Lync Experience
  - Nice to have - 2 - Years
• Cloud Computing Experience
  - Nice to have - 2 - Years
• MCITP for Office 365 - Required
• MCSD
  - Required
• MCSE
  - Required
• CompTIA A+, N+, Security+ - Required
• Mobile Device Support and Management
  - Highly desired