Applications Analyst II, Sr

SPP is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer‑paid short‑term disability, long‑term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer‑match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student‑work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

Salary ranges represent a good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location.

• Sr. Applications Analyst Salary range: $87,950 – $112,190
• Applications Analyst II Salary range: $77,900 – $99,325
• Applications Analyst I Salary range: $64,060 – $78,465

The Applications Analyst job family supports and maintains the applications and databases that enable critical daily operations for Southwest Power Pool. These systems have major reliability, economic, and safety impacts, making accurate and dependable application performance essential.

All levels are responsible for troubleshooting software issues, supporting end users, resolving application and usability problems, and ensuring the effective operation of assigned systems. Analysts collaborate with IT teams, SPP departments, and external vendors to ensure business needs are met.

Higher‑level analysts (Senior and II) operate with minimal supervision, demonstrate deeper subject‑matter expertise, and provide mentoring and guidance. Analyst I works with supervision while developing core competencies.

Shared responsibilities across all levels include:

• Installing, configuring, maintaining, and supporting assigned application systems.
• Monitoring, investigating, and resolving system issues or abnormalities.
• Addressing customer‑reported issues in a timely manner.
• Participating in a 24/7/365 on‑call rotation.
• Multi‑tasking and supporting complex, integrated systems.
• Maintaining an understanding of business and technical system requirements.
• Participating in SDLC and project lifecycle phases (requirements, design, testing, environment support, release deployment, cross‑team coordination).
• Creating and maintaining technical documentation.
• Recommending and implementing system, process, and documentation improvements.
• Continuing to develop technical skills within assigned focus areas.
• Performing assigned tasks and special projects.
• Providing training to others in areas of expertise.
• Complying with corporate and departmental policies including SOC1 and FERC CIP controls.

Additional responsibilities by level:

• Acts as subject matter expert across applications and technologies.
• Works with architects and developers on system architecture, security, upgrades, and improvements.
• Serves as deeper technical liaison across departments and vendors.

• Develops efficient, centralized methods for managing systems.
• Provides guidance to other team members.

• Supports systems hands‑on while developing…