CRM Administrator

Job Title

CRM Administrator

Full-Time

Information Technology

Hybrid/Rotating LR Based - Little Rock, AR 72201 US (Primary)

Bachelor's Degree

The CRM Administrator I will be a key participant in all phases of the Salesforce development lifecycle including planning, configuration, testing, and training to meet new and changing business requirements. This role requires a mix of technical experience as well as the ability to train, support, and collaborate with users. They will also be the subject matter expert for multiple business units and will serve as an interface for gathering requirements, interpreting needs, and translating those to technical solutions.

Support the organization’s mission, vision, and values by exhibiting the following behaviors:
Honesty, Excellence, Accountability, Respect and Teamwork.

• Manage components of the  CRM application.
• Identify Salesforce usage problems and develop technical and communication plans to remedy.
• Maintain functional areas of data management, including contacts, campaigns, communities, custom objects, dashboards, and reports.
• Develop and maintain user roles, security, profiles, document packages, complex automation, and configurations.
• Develop and maintain system metrics to track trends in usage and data integrity.
• Routinely perform database cleanup procedures.
• Perform routine review of automation, code, configuration, data, and usage to ensure long‑term viability, integrity, and adoption.
• Participate in the development and execution of data integration processes with other enterprise applications.
• Develop reports, dashboards, processes, automations, and new features to continuously monitor data quality and integrity.
• Provide back‑up for Salesforce Developer.

• Drive and increase customer adoption to ensure satisfaction.
• Train internal and external users on how to use system features and processes.
• Elicit continuous system and process improvement requirements using cross‑departmental workshops, use cases, process documentation, business analysis, and task and workflow analysis.
• Provide prompt and complete resolution to technical challenges and business issues.
• Manage ongoing support requests and administrative needs of users.

• Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
• Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
• Follow AFMC, state and federal protocols regarding data confidentiality / security and HIPAA compliance.
• Communicate needs and requests to other team members as appropriate.
• Additional duties as assigned.

• Self‑motivated and directed
• Creative
• Flexible
• Organized
• Professional
• Punctual
• Familiar with Medical Terminology
• Proficient with the English Language (knowledge of punctuation, grammar, and spelling are required)
• Ability to maintain confidentiality
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to prioritize and multitask
• Ability to type 50 WPM
• Ability to travel, including overnight travel
• Ability to work overtime and weekends, as needed

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 25 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

Required:

Bachelor’s degree. One or more Salesforce certifications, including  Certified Administrator (ADM
201).
Desirable:
Additional  Certifications, training module completion on any of the following platforms:
Salesforce Trailhead, Nintex Doc Gen, or Gearset Dev Ops Launchpad.

Required:

• Two (2) years of  administration experience (including Service Cloud)
• Tw…