Manager, Supplier Engagement

Job Summary

The Supplier Engagement Manager (SEM) will provide end to end management and oversight of assigned Clinical Management vendors. Responsibilities include driving vendor performance, accountability and quality delivery through development of a robust relationship with assigned vendors. The SEM will perform risk‑based review of key performance indicators and ensure appropriate mitigations are completed as needed. Using strong organizational, negotiation and communication skills, the SEM will also manage governance activities for assigned vendors, ensure vendors meet contractual obligations, and support vendor qualification activities.

• Manage vendor accounts as main point of contact for assigned vendors
• Maintain Clinical Trial Management System (CTMS) or similar platform for assigned vendors
• Conduct vendor onboarding with all assigned vendors
• Manage all governance activities for assigned vendors including creation of governance charters, leading governance calls and tracking and resolution of escalation issues.
• Facilitate alliance meetings with assigned vendors, including tracking and resolution of escalation issues
• Facilitate portfolio level vendor meetings, as needed
• Develop portfolio level vendor Handbooks
• Develop portfolio level templates
• Drive internal communication, including communication process maps, through collaboration with internal stakeholders (clinical trial teams, subject matter experts and other functional areas).
• Maintain SharePoint site including portfolio level templates, tools, meeting minutes and presentations for external and internal use
• Manage vendor metrics and key performance indicators and internal stakeholder feedback, identify trends, implement mitigations and resolve issues
• Manage vendor scorecard and accelerate vendor performance feedback
• Ensure vendors meet contractual obligations, including providing contract support to internal sourcing team
• Support vendor qualification process and audits
• Manage vendor required training, including collaboration with cross functional departments to obtain training requirements
• Perform other duties, as assigned

• Minimum of 8+ years of experience in the pharmaceutical / biotechnology industry
• 2+ years demonstrated work experience in clinical trials vendor management
• Demonstrated strong critical thinking and analytical skills, time management, conflict management, problem solving, and attention to detail
• Strong planning and organizational skills and ability to multi‑task, prioritize and plan activities related to vendor management
• Excellent written and verbal communication skills and interpersonal skills necessary to interface with team members, outside vendors and consultants
• Advanced computer skills, including experience managing SharePoint sites
• Financial management skills to understand vendor budgets
• Ability to efficiently track and resolve action items, including demonstrated issue resolution management
• Ability to work effectively in a team/matrix environment
• Ability to travel up to 10%, including ground and air travel

• Minimum BA/BS Life Sciences or equivalent college program, and/or commensurate experience in the clinical research industry

Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving - Make decisions considering the long‑term impact to customers, patients, employees, and the business.

Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

Empowered Development - Play an active role in professional development as a business imperative.

Minimum $ - Maximum $, plus incentive opportunity:
The range shown represents a typical pay range or starting pay for individuals who are hired in the…