Lead Product Manager – Customer Identity Access Management

Lead Product Manager

Humana’s Product organization is seeking a Lead Product Manager to drive the strategy, development, and optimization of the Customer Identity Access Management Platform (CIAM). In this role, you will serve as a key product leader responsible for driving modernization of authentication, authorization, identity lifecycle management, and compliance frameworks across member, provider, and associate experiences.

• Collaboratively design the multi‑year product strategy and vision for enterprise IAM, including CIAM, workforce IAM, authentication, authorization, credential management, and identity governance.
• Translate long‑term business and security needs into actionable roadmaps, OKRs, and measurable outcomes.
• Champion zero trust, least privilege, and modern identity standards across the organization.

• Lead cross‑functional product development from concept to launch—including requirements, backlog management, feature prioritization, and release planning.
• Work closely with Engineering to define technical capabilities such as MFA, SSO, passwordless authentication, identity proofing, session management, RBAC/ABAC, and governance workflows.
• Partner with security architecture teams to ensure alignment to NIST, CIS, SOC2, HIPAA, and internal risk frameworks.
• Develop detailed acceptance criteria, user stories, and epics in Agile/Scrum or SAFe environments.

• Serve as a voice for IAM across enterprise stakeholders including Security, Compliance, Digital, Member Experience, Provider Experience, and Data Platforms.
• Facilitate alignment between enterprise identity strategy and line‑of‑business initiatives.
• Collaboratively communicate roadmap updates, outcomes, value realization, and risk posture to senior leadership.

• Define platform‑level KPIs for IAM including authentication success rates, MFA enrollment/usage, account recovery success rates, fraud reduction, and identity‑driven experience outcomes.
• Use analytics, research, NPS/CSAT, friction heatmaps, and A/B testing to optimize identity flows.

• 5+ years of product management experience; at least 2 years focused specifically on IAM, CIAM, Security, or related platform domains.
• Strong experience driving platform capabilities at enterprise scale.
• Demonstrated ability to manage complex technical products with multiple stakeholders.

• In‑depth knowledge of IAM concepts including authentication & MFA, authorization (RBAC, ABAC, PBAC), identity lifecycle management, SSO, SAML, OAuth2, OIDC, directory services and identity stores, identity proofing, fraud prevention, zero‑trust frameworks.
• Experience with leading IAM platforms such as Okta, Auth0, Forge Rock, Azure AD/B2C, Ping, or similar.

• Familiarity with regulatory and security frameworks: HIPAA, CMS/Medicare regulations, NIST 800‑63, SOC2, CCPA/GDPR, PCI.
• Ability to translate regulatory requirements into product features and governance controls.

• Proven ability to lead cross‑functional teams and influence without authority.
• Strong executive communication skills – able to articulate complex identity topics to non‑technical stakeholders.
• Experience presenting roadmaps, risks, and product outcomes to senior leadership.

• Medical, Dental, Vision, and a variety of supplemental insurances.
• Paid time off (PTO) & paid holidays.
• 401(k) retirement savings plan.
• Tuition reimbursement and/or scholarships for qualifying dependent children.
• And much more.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services.