Desktop Support Manager

Job Description

The Technical Lead/Project Manager will provide hands‑on end‑user desktop, laptop, and peripheral device support as well as overall project management.

• Working Knowledge of PC Imaging
• Operational Knowledge of Windows 7/8/8.1/10 operating systems
• Active Directory
• Experienced in Microsoft Office Suite
• File and Print Management
• Cisco Switch set‑up and troubleshooting
• Remote Access Management (Log Me In )
• Wireless Communications (including wireless device provisioning and data restore)
• PC Application support

• Is responsible for managing, coordinating, and establishing priorities for the complete life‑cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments within the agency, such as finance, customer service, and application development.
• Primary responsibility is to drive the entire effort from start to finish.
• Must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements.
• Tests maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information, consults with management to ensure agreement on system principles.
• Expands or modifies systems to serve new purposes or improve work flow.
• Determines computer software or hardware needed to set up or alter the system.

• Meet with customers to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.
• Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti‑Virus, Adobe, SAP, etc.
• Provide expert‑level escalation and technical leadership.
• Support and maintain all customer software and systems, including servers, workstations, and software.
• Provide support for Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012.
• User, group, and computer creation and management within a Microsoft Active Directory environment.
• Provide support on maintaining and configuring Microsoft Active Directory Group Policies to manage desktop client configuration and settings.
• Performs system maintenance activities through error reports, user modification requests and system problems.
• Learn and Assist in Management of Cloud Computing Environment (i.e., Office 365).
• Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Learn and Support MAC Laptops/PCs on a limited basis).

The ARCareer

Ed Technical Lead / Program Manager will provide program, manager, and end‑user support to the three (of four) ARCareer

Ed Divisions that are based on 3 Capitol Mall and surrounding areas:
Adult Education, Career and Technical Education, and Office of Skills and Development.

Highlights:

• Managing, coordinating, and establishing priorities for the complete life‑cycle of projects.
• Providing end‑users with assistance in solving computer‑related problems, such as imaging, LAN connections, system malfunctions and software program management (installation, configuration, troubleshooting).