Enterprise Systems Specialist

Job Overview

North West Arkansas Community College (NWACC) seeks an Enterprise Systems Specialist to manage, support, and enhance the organization’s enterprise IT systems, including on‑premises and cloud‑based platforms. The role ensures core systems remain reliable, secure, and effective for departmental use. Reports directly to the Systems Administrator. This is a 100% in‑person position.

• Perform regular system checks to ensure enterprise systems are operating properly; review logs, alerts, and issues to maintain reliability, security, and compliance.
• Set up and maintain security features for enterprise platforms, including identity, access controls, authentication tools, and audit records.
• Administer and support enterprise systems such as directory services, server platforms, collaboration systems, and cloud‑based technologies.
• Support cloud environments (Microsoft Azure and Microsoft 365), assisting with virtual machines, storage, identity services, integrations.
• Support endpoint management functions related to enterprise systems, including Microsoft Intune device configuration and imaging standards.
• Assist with maintaining and improving Intune imaging and deployment processes to ensure consistent and secure device provisioning.
• Build, update, and maintain system configurations, workflows, and integrations to improve efficiency, stability, and scalability.
• Manage system updates, patches, and platform changes: test changes, coordinate with IT teams, and prepare for releases or upgrades.
• Maintain system configurations, standards, and documentation; ensure security rules, system settings, and procedures are current.
• Provide advanced technical support for problems that cannot be solved by others, including diagnosing and resolving complex system, cloud, or integration issues.
• Work with IT teams and departments to understand needs and translate them into practical enterprise system solutions.
• Coordinate with network, identity, security, cloud, and endpoint teams on updates, access management, imaging standards, and infrastructure requirements.
• Write and update system documentation, procedures, diagrams, and disaster recovery or business continuity plans.
• Work with vendors and service providers for support cases, patches, and system improvements.
• Suggest new technologies, features, or improvements.
• Track and report system performance, cloud usage, availability, and issue trends to IT leadership.

Additional duties may be assigned as necessary to support the goals and objectives of the department and college.

Annualized salary: $61,279.00. Higher compensation may be considered based on qualifications directly related to the position.

• Formal education equivalent to an associate degree in computer science, mathematics, information systems, or a related field (or equivalent experience).
• Four years of experience supporting enterprise systems, infrastructure, or cloud‑based platforms.
• Two years of experience in a lead technical, senior support, or advanced administration role.

• Understanding of enterprise systems administration, security configuration, and core platform features.
• Working knowledge of cloud technologies, particularly Microsoft Azure and Microsoft 365.
• Familiarity with Microsoft Intune, device configuration profiles, and imaging or deployment processes.
• Ability to review system issues, analyze complex problems, and implement effective technical solutions.
• Skill in maintaining and improving system configurations, workflows, and integrations.
• Experience with Service Now or similar IT service management tools, basic scripting, and systems reporting.
• Ability to organize work and provide technical guidance while collaborating effectively with multiple departments.
• Strong communication skills for explaining technical information clearly and producing accurate documentation.
• Ability to stay current with enterprise systems, endpoint management, and cloud technology updates and best practices.

Key physical activities include manipulating items with fingers (including keyboarding), frequent…