NetSuite Education Consultant at Oracle Little Rock, AR

Net Suite Education Consultant - Oracle

Net Suite Education Services provides comprehensive instructional programs to ensure our customers, partners and employees have the knowledge to achieve the highest level of success. The Education Consultant plays a critical role in achieving this objective. They work collaboratively with customers to help them build product knowledge, increase user adoption and achieve return on investment. They design and deliver high‑quality, process‑based tailored training that promotes Net Suite standard processes.

The role will focus primarily on customers who are currently implementing Net Suite but may also deliver training to Partners and our existing customers. The Education Consultant works in a high‑energy, dynamic environment, delivering training to multiple customers across a variety of industries. This position is responsible for the delivery of instructor‑led onsite and virtual end‑user training.

• Advise customers on how to fully apply their learning subscription and develop a Learning Action Plan strategy to accommodate all users’ training needs, driving adoption of the customer’s configured Net Suite system.
• Recommend standard methodologies from a user adoption, training, and business management perspective.
• Deliver customer‑specific end‑user training based on needs and timing, including user acceptance, go‑live, post‑go‑live, refresher, or subject‑matter‑expert training.
• Apply adult learning techniques and adjust the training solution to the specific requirements of the customer.
• Understand the Net Suite application in all functional areas related to end‑user learning requirements and apply that knowledge to solve customer business challenges.
• Take full ownership of multiple concurrent customer training projects, interacting with customers for logistics, knowledge transfers, and follow‑ups.
• Partner and collaborate with internal teams to drive success with customers using a unified approach.
• Incorporate learning industry‑standard methodologies and techniques in daily engagements.
• Deliver engaging interactive webinar sessions or onsite event sessions to highlight value and product features to customers.
• Grow product knowledge and experience to provide content insights for course development.
• Participate in the development of new offerings and improvements to processes, providing feedback and suggestions to education program management.
• Keep up‑to‑date on current and new product roll‑outs to ensure functional and technical knowledge, as well as training and presentation skills are continuously upgraded.
• Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of education services.

• Minimum 3 years in cloud‑based software or related professional experience.
• 2+ years of experience in a functional training or consultative role with emphasis on technology and business process training development, design, and delivery.
• Strong presentation, training, and group facilitation skills; familiar and competent with audience‑engagement methods and techniques appropriate for all types of audiences.
• Resourceful, motivated, and competitive with a “roll‑up‑the‑sleeves” and “get the job done” attitude.
• Understanding of common industry standards as related to ERP and standard business practices in accounting, inventory management, and software/services management functions.
• Ability to listen and advise the customer on pertinent solutions to drive adoption of existing products and expand into new products.
• Excellent time‑management skills with the ability to juggle multiple demands and reprioritize as customer timelines shift.
• Highly adaptable and open to change to best serve customers’ needs.
• Excellent written and verbal English skills applicable to documentation development, curriculum review, delivery, and communication.
• Initiative, creativity, and passion for delivering results that make a difference.
• Thrives on working in a fast‑paced environment.
• Effective when working independently and in team environments.
• Receptive to feedback.

On‑site training upon request, up to 15% of the time.