Director, IT Infrastructure and Services

SPP is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

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* PLEASE NOTE:


** SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.**

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Director, IT Infrastructure and Services Salary range: $174,710 – $231,450

The Director, IT Infrastructure and Services provides strategic and operational leadership for the organization's enterprise infrastructure, networking, database platforms, and IT service management functions. This role ensures technology services are secure, resilient, scalable, cost-effective, and aligned with business and operational objectives. The Director leads the strategy, delivery, lifecycle management, and continuous improvement of infrastructure services while overseeing service reliability, cybersecurity, disaster recovery, vendor performance, and financial stewardship.

This position is critical to supporting the organization's 24/7 operations by ensuring infrastructure services meet demanding availability, performance, and recovery requirements.

• Develop and execute a multi year infrastructure strategy and operational roadmap aligned with enterprise architecture, business priorities, and governance to deliver reliable, scalable, secure, and cost effective technology services.
• Provide strategic leadership for enterprise technology operations, including infrastructure, networking, cloud, database, platform, and IT service management functions, ensuring stable and resilient technology environments.
• Establish and maintain engineering standards, operational practices, and lifecycle management processes that promote consistency, operational excellence, and sustainable infrastructure operations.
• Ensure availability, performance, security, and recoverability of enterprise services through effective monitoring, capacity planning, maintenance, automation, incident response, and continuous improvement.
• Lead IT Service Management and the Service Now platform by implementing standardized processes, optimizing workflows, improving service delivery, and leveraging metrics to enhance customer experience and operational performance.
• Direct the delivery and support of enterprise infrastructure, including server, complex, multi layered network environments, database, cloud, storage, and hybrid environments—ensuring operational stability, resilience, and alignment with business needs.
• Strengthen technology resilience through disaster recovery, business continuity, major incident management, and problem management capabilities that minimize operational risk…