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Associate Director, AI-Driven Customer Automation
Job in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-08-22
Listing for:
Uniti Group Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
AI Business & Operations
Job Description & How to Apply Below
Uniti Group Inc. is seeking an Associate Director, IVR Strategy & Customer Automation, to lead strategy, governance, and modernization of IVR and AI-driven customer interactions.
You will drive self-service and automation across voice channels and partner with operations, IT, product, and analytics to deliver measurable CX improvements. The role requires strategic vision, execution excellence, and deep knowledge of conversational AI, journey design, and contact center operations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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