IT Asset Manager​/Technical Support; Onsite

IT Asset Manager / Technical Support

Location:

Little Rock, AR

Duration: 9 Months

Pay Rate: $25/hr on C2C / 1099 / W2 all inclusive

Interview Type:
Onsite

Note:

5 day Onsite role. Locals required.

The Arkansas Game & Fish Commission IT Asset Manager/Technical Support position will provide IT Asset Management and technical support for the Information Technology Division and End Users. Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do:

• Lifecycle Management:
  Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
• Software Asset Management:
  Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
• Inventory Control:
  Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
• Procurement & Vendor Relations:
  Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
• Governance & Compliance:
  Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
• Ticketing & Documentation:
  Manage support requests and document system configurations using an online ticketing and documentation portal.
• Reporting & Analytics:
  Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
• End-User Support:
  Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• Field Assistance:
  Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues.

Travel Requirements:

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AGFC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

Required Qualifications:

• 3+ years of experience in each of the following:
• Helpdesk or Field technician support
• End User Hardware Support (laptops, desktops, mobile devices)
• IT Asset Management
• ITSM/ITAM Tools
• Software installation and maintenance
• Exceptional customer service skills with a commitment to user satisfaction
• Strong communication abilities for technical and non-technical audiences

Preferred Qualifications:

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Experience with Fresh service ITSM/ITAM
• Ninja One RMM
• Google Workspace administration experience
• Experience in government or conservation organizations
• Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical

Skills:

• Windows 11 operating systems
• Active Directory administration
• iOS and Android mobile device management tools
• Network monitoring and discovery tools
• Antivirus and security software and tools
• Remote monitoring and management support tools

What We're Looking For:

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

Top Skills & Years of Experience
- Required/Desired

Skills:

• IT Asset Management
  - Required - 3 Years
• ITSM/ITAM tool administration
  - Required - 3 Years
• Helpdesk or Field Technician Support
  - Required - 3 Years
• Software installation and maintenance
  - Required - 3 Years
• End-User Hardware Support
  - Required - 3 Years
• A+/CSAM/CHAMP/ITIL related certification
  - Required - 0
• Ninja One RMM
  - Highly desired - 0
• Fresh service ITSM
  - Highly desired - 0