AGFC IT Asset Manager​/Technical Support

Job Title

IT Asset Manager / Technical Support

Direct State Client

Little Rock, AR (Field travel statewide approx. 2 days/week via state vehicle)

Contract (40 Hours/Week) | On-Site Only

Join the client as a Field IT Support Technician and Asset Manager. This role combines hands‑on technical support for field end-users across Arkansas with full‑lifecycle IT Asset Management (ITAM). You will serve as the primary link ensuring state field operations have reliable equipment, software, and infrastructure to support conservation efforts.

• ITAM & Lifecycle Management:
  Track and manage hardware and software assets from initial acquisition through active maintenance to secure decommissioning; maintain AMDB/CMDB database accuracy.
• Software Asset Management & Compliance:
  Enforce software request protocols, monitor license utilization, prevent over‑licensing, and manage vendor audit readiness.
• Procurement & Governance:
  Collaborate with fiscal teams to review hardware/software renewals, negotiate vendor pricing, and enforce ITAM approval workflows.
• Technical & Field Support:
  Provide hands‑on hardware/software troubleshooting for desktops, laptops, and mobile devices; assist with imaging and LAN connectivity across field offices.
• Ticketing & Reporting:
  Manage service requests via ticketing portals, maintain detailed system documentation, and generate regular reports on asset costs, risks, and refresh cycles.
• Statewide Travel:
  Travel to client offices statewide (average 2 days/week) using provided vehicles.

• IT Asset Management (ITAM):
  Required — 3+ years of experience
• ITSM / ITAM Tool Administration:
  Required — 3+ years of experience
• Helpdesk / Field Technician Support:
  Required — 3+ years of experience
• End-User Hardware Support (Laptops, Desktops, Mobile):
  Required — 3+ years of experience
• Software Installation & Maintenance:
  Required — 3+ years of experience
• IT
  
  Certifications:
  
  Required — CompTIA A+, CSAM, CHAMP, ITIL v4, or similar
• Ninja One RMM:
  Highly Desired — Hands‑on experience
• Fresh service ITSM/ITAM:
  Highly Desired — Hands‑on experience
• Google Workspace Administration:
  Desired — Operational experience
• Driver Requirements:
  Required — Valid Driver's License and active auto insurance for state vehicle usage

• Operating Systems:
  Windows 11, iOS, Android
• Directory & Management:
  Active Directory, Remote Monitoring & Management (RMM), MDM tools
• Security & Networking:
  Antivirus/security software, Network Monitoring & Discovery tools
• Primary Platforms:
  Fresh service, Ninja One RMM

#INDTS

Team Soft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.