Global Head of IT Service Management
Job in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-09-01
Listing for:
Pearson
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, AI Business & Operations
Job Description & How to Apply Below
Pearson seeks a transformational Head of IT Service Management to lead the enterprise ITSM program within OCTO and across the organization. You will own the Service Now platform, define governance for AI-enabled actions, and drive ITIL 4 adoption and process maturity at global scale.
You will manage a globally distributed team, partner with Platform Engineering, and influence senior stakeholders across technology, product, and business functions to deliver measurable improvements in service
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