Systems Analyst - M365 And Copilot Enablement

Position Summary

The Systems Analyst - Microsoft 365 and Copilot Enablement serves as a cross-functional business and technology partner, supporting business units across the company with Microsoft 365 adoption, SharePoint implementation, workflow improvement, and Copilot enablement. This role works closely with front-line divisions, Corporate Analytics, IT, and the development team to understand business needs, improve current processes, and deliver practical, scalable solutions. This position assists business owners with the implementation, configuration, and ongoing improvement of Microsoft 365 solutions, including SharePoint, Teams, Copilot, and related collaboration tools.

The role also supports data migration efforts, helps users understand permissions and access structures, develops training resources, and promotes best practices for secure and effective collaboration. In addition, this position supports Copilot enablement by helping teams identify practical use cases, develop effective prompts, evaluate whether a business need is best addressed through Microsoft 365 automation, Copilot support, or an agent opportunity, and coordinate with the development team when more advanced solutions are required.

• Partner with business units across the company to understand operational needs, current workflows, pain points, and opportunities for improvement through Microsoft 365 tools.
• Assist business owners with SharePoint implementation, including site buildout, document library configuration, data migration support, permissions planning, and post-implementation improvements.
• Support the migration of files, documents, and business content into SharePoint by helping teams organize information, evaluate current folder structures, improve content usability, and apply Microsoft 365 best practices.
• Educate business users and site owners on SharePoint and Teams permissions, access management concepts, and best practices to support secure and sustainable collaboration.
• Serve as a liaison between business teams, Corporate Analytics, IT, and the development team to translate operational needs into practical Microsoft 365, automation, and Copilot-enabled solutions.
• Support Microsoft 365 adoption across Teams, SharePoint, One Drive and related tools by helping users understand available functionality and apply tools effectively to day-to-day work.
• Identify opportunities to improve, standardize, or automate current processes using Microsoft 365 tools, and coordinate with IT or the development team when solutions require additional technical support.
• Support prompt development, Copilot use-case design, and practical AI adoption across business teams.
• Assist teams in determining whether a business need is best addressed through a Microsoft 365 workflow improvement, a Copilot prompt, or a potential agent opportunity.
• Identify, document, and scope potential agent opportunities in partnership with business users and the development team.
• Help track Copilot usage analytics, adoption trends, user feedback, and business use cases to support continued improvement and enablement efforts.
• Develop training materials, how-to guides, user documentation, prompt examples, and other enablement resources to support Microsoft 365 and Copilot adoption.
• Lead or assist with training sessions, adoption campaigns, workshops, and hands-on support activities for Microsoft 365 and Copilot users.
• Provide end-user support for Microsoft 365-related questions, basic troubleshooting, permissions awareness, and recommended ways to use collaboration tools effectively.
• Promote responsible use of Microsoft 365 and Copilot tools by reinforcing data security, permissions awareness, responsible AI practices, and approved governance standards.
• Maintain documentation related to Microsoft 365 processes, SharePoint site structures, workflow recommendations, training materials, and user enablement resources.
• Participate in continuous improvement initiatives focused on automation, standardization, scalability, and improved collaboration across the company.

• Bachelor’s degree in Business, Information Systems, Computer…