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Tier 1 Help Desk Analyst - Windows & Office Support
Job in
Little Rock, Pulaski County, Arkansas, 72208, USA
Listed on 2026-09-05
Listing for:
State of Arkansas
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
The State of Arkansas Department of Human Services is seeking a User Support Analyst to serve as the first contact for employees with technical issues and triage DHS tickets. You will troubleshoot hardware, software, and network problems, document cases, and provide end-user training under supervision.
Responsibilities include responding to inquiries, escalating when needed, collaborating with IT staff and vendors, and staying current on new technologies to improve service delivery across state
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