State Applications Administrator

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position number:
county: pulaski
posting end date: anticipated starting salary: $107,031 position specifics:

the state applications administrator is responsible for leading enterprise wide business process automation, modernizing customer experience operations. And implementing advanced al solutions across dfa. The position directs strategy,
identifies automation opportunities. And integrates emerging technologies to improve efficiency, reduce manual workloads, and elevate service delivery. It serves as a key architect of dfa's technology future. Ensuring alignment between digital innovation and organizational goals.

preferred qualifications:

preferred applicants will have an educational background in project management or related. Specializing in process automation and al.

the mission of the department of finance and administration is to provide arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

job series: information technology – application support

classification: state applications administrator

class code: ias
07c

pay grade: ist
11

salary range: $107,031 – $174,628

the state applications administrator is responsible for the installation, configuration, maintenance, and overall management of software applications within an organization. This role ensures that applications run smoothly, meet business requirements, and comply with security and operational standards. The state applications administrator troubleshoots technical issues, oversees system upgrades, and collaborates with a variety of assorted personnel in an attempt to implement improvements that enhance system performance and user experience.

This classification requires a strong technical skill set, excellent problem-solving abilities, and a proactive approach to system management.

install, configure, and maintain enterprise software applications.monitor application performance and availability, ensuring optimal functionality.troubleshoot and resolve technical issues related to applications in a timely manner.plan and oversee software updates, patches, and system upgrades.maintain user access controls and application security protocols.collaborate with agencies to ensure applications align with business objectives.create and maintain detailed technical documentation and system logs.provide training and support to end-users, addressing application-related inquiries.coordinate

with vendors and information technology teams for application support and integration projects.ensure compliance with organizational policies, industry standards, and data protection regulations.

excellent analytical and troubleshooting skills.strong organizational and documentation abilities.effective communication skills for working with technical and non-technical teams.attention to detail and a proactive mindset.ability to manage multiple tasks and adapt to changing priorities.

bachelor’s degree in information technology, computer science, computer system engineering, or a related field.

minimum of 12 years of experience in application administration, information technology support, or a related role.

hands‑on experience with enterprise applications such as enterprise resource planning, customer relationship management platforms, or database systems.

proficiency in managing cloud-based applications and platforms (e.g., aws, azure).

strong knowledge of system administration tools and technologies, such as monitoring software or automation tools.

relevant certifications, such as microsoft certified: azure administrator…