Technical Business Analyst

Job Title

Technical Business Analyst

Full-Time

Information Technology

Hybrid/Rotating LR Based - Little Rock, AR 72201 US (Primary)

Bachelor's Degree

Reviews, analyzes, and evaluates technology, business processes, and user needs and documents findings. With the goal of improving organizational collaboration, workflow, efficiency, and effectiveness, this role works closely with departments and leadership to identify needs, develop solutions, and lead approved projects through implementation. Being involved in various process improvement and system enhancement initiatives, responsibilities include analyzing business requirements, developing detailed documentation, preparing reports and performance metrics, supporting project planning and prioritization, and coordinating activities throughout the project lifecycle.

Strong analytical, critical thinking, and problem-solving skills are essential to evaluate business needs, identify process improvement opportunities, and implement effective solutions. Success in this role requires the ability to leverage data analysis, KPI measurement, reporting, business process management, and project coordination to support operational excellence and informed decision-making. Supports the organization's mission, vision, and values by exhibiting the following behaviors:
Honesty, Excellence, Accountability, Respect, and Teamwork.

• Maintain functional areas of Salesforce custom objects, dashboards, and reports.
• Assigns user roles, security, and profiles in adherence with SOPs.
• Develop and maintain system metrics to track trends in usage and data integrity.
• Routinely perform database cleanup procedures.
• Develop reports and dashboards to continuously monitor data quality and integrity.

• Drive and increase customer adoption to ensure satisfaction.
• Train internal and external users on how to use system features and processes.
• Elicit continuous system and process improvement requirements using cross-departmental workshops, use cases, process documentation, business analysis, and task and workflow analysis.
• Provide prompt and complete resolution to technical challenges and business issues.
• Manage ongoing support requests and administrative needs of users.

• Manage program requests through planning, prioritization, stakeholder coordination, and progress tracking.
• Analyze data, KPIs, and performance metrics to support decision-making and process improvement.
• Prepare and communicate project updates, risks, findings, and recommendations to stakeholders and leadership.
• Coordinate cross-functional activities to ensure project requirements, timelines, and deliverables are achieved.
• Maintain accurate project documentation, business requirements, decisions, and performance reports.
• Facilitate project meetings, requirements sessions, and process improvement discussions.
• Research and recommend business process and technology solutions.
• Maintain proficiency in project management, reporting, and business intelligence tools such as Excel, Power BI, Azure, Microsoft Project, and Salesforce.
• Stay current on best practices and emerging trends in business analysis, project management, reporting, and process improvement.

• Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
• Adhere to format, content, and style guidelines, giving consideration to usability, ensuring accuracy, consistency, and quality.
• Follow AFMC, state and federal protocols regarding data confidentiality / security and HIPAA compliance.
• Communicate needs and requests…