PCG Insurance Operations Specialist

Essential Duties & Responsibilities

• Assist financial consultants in completing life insurance, annuity, long-term care, and disability applications
• Verify and request financial consultant’s license status, affiliations, and appointments
• Ensure applications and documents are in good order for compliance and submission
• Complete and review OFAC checks on each client who applies for insurance; assess any issues and evaluate to Compliance Department if needed or reject applications for corrective edits
• Submit insurance applications, follow up to insure that policies are correctly issued; review policies for discrepancies, and confirm that commissions are paid correctly
• Work with carrier underwriters to establish underwriting class for pre‑underwriting and life insurance quotes
• Review and ensure compliance with state and federal regulations governing annuities, life insurance, and long‑term care; advise management of changes or trends in the regulatory environment
• Determine if applications may present regulatory or compliance risk and send for corrective action
• Provide quotes and run life illustrations with appropriate assumptions as required
• Assist financial consultants with life insurance and annuity death claims
• Assist with customer service requests as needed
• Manage calls and e‑mails from advisors and clients regarding life insurance, annuities, LTC, and disability insurance
• Respond to customer requests, provide information, and resolve problems
• Perform other tasks as assigned by management

• College degree or equivalent workforce experience; advanced certifications (e.g., FALU or FLMI) are a plus.
• Minimum 5 years’ experience in life insurance and annuities management or life insurance underwriting

• Be familiar with different life insurance products
• Knowledge of life insurance case design and the ability to run new business illustrations
• Familiar with life insurance underwriting process
• Excellent verbal, written and organizational skills
• Attention to detail with emphasis on accuracy and quality
• Self‑starter with the ability to manage time effectively, prioritize work to balance multiple projects, and meet deadlines with minimal supervision
• Strong analytical, critical thinking and problem‑solving skills with the ability to determine the appropriate action
• Establish and maintain effective working relationships at all levels of the organization
• Ability to maintain confidentiality

• Strong understanding of life insurance products
• Strong understanding of Long‑Term Care and Disability is preferred
• Prior experience with the life insurance underwriting process
• Experience with life insurance case design
• Proficient in Microsoft Office Suite
• High degree of professionalism and excellent customer service skills

• Life & Health Insurance License required (if no longer active, must be renewed within 6 months of hire date)