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General Management Operations Manager Program / Project Manager

SLA-Driven Call Center Operations Manager

Job in Little Rock, Pulaski County, Arkansas, 72208, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-21
Job specializations:
  • Management
    General Management, Operations Manager, Program / Project Manager
Salary/Wage Range or Industry Benchmark: 111400 - 150000 USD Yearly USD 111400.00 150000.00 YEAR
Job Description & How to Apply Below
A leading federal services provider is seeking a Call Center Operations Manager in Little Rock, Arkansas. This role involves overseeing daily call center functions, ensuring compliance with program SLAs, and training staff. Candidates should have a Bachelor's degree in a relevant field and 7-10 years of experience, including project management in call center environments. Compensation ranges from $111,400 to $150K, reflecting the skills and experience of the ideal candidate.
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