Team Leader, Management

Overview

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Join to apply for the Team Leader role at H&R Block

Our Company
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Provide leadership and development of tax office associates, delivering an outstanding client experience and achieving office growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates.
• Lead daily team meetings, communicate essential information, and create associate work schedules with accurate timekeeping and overtime management.
• Train and coach associates to execute Service Standards and recognize outstanding contributions.
• Prepare tax returns, as required, and ensure deadlines, quality standards, priorities, and overall goals are met.
• Resolve client service concerns and manage on-site escalations as the point of contact.

• Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people.
• 2+ years as a Tax Professional (if preparing tax returns).
• Completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  * if preparing returns; annual continuing education and ability to meet IRS/state requirements.
• Computer proficiency with MS Office and the ability to work independently with minimal supervision.
• Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher.

We invest in our people and offer benefits to support health, wellbeing, and financial wellness needs. Benefits include an Employee Assistance Program, wellbeing programs, diversity support, discounts, and eligibility-based medical coverage, retirement plans, and an Employee Stock Purchase Plan. Check benefits at

We are committed to a connected culture where trust, care, and connections help everyone belong. You will be in an exceptional work environment recognized on Best Companies lists, with colleagues who grow and support each other. H&R Block is an equal opportunity employer, celebrating diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

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