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Senior Program Director | Onsite in Little Rock, AR | Relocation Available

Company: Maximus
Location: Little Rock, AR
Employment Type: Full Time
Date Posted: 01/03/2026
Job Categories:Consulting Services, Government and Policy

Senior Program Director | Onsite in Little Rock, AR | Relocation Available
Maximus is currently hiring an onsite
Senior Program Director
to lead a large-scale state Health & Human Services contact center. In this role, you’ll have full ownership of program performance, financial results (P&L), compliance, and client delivery across a 500+ FTE CCaaS/contact center environment, supporting Medicaid and state HHS programs. If you have proven experience managing government enrollment contact centers, a strong understanding of Medicaid eligibility, experience leading full life-cycle projects, and a track record of financial and operational success, we encourage you to apply.

This is an onsite position in Little Rock, AR, with relocation assistance available.

• 🔄 Work/Life Balance Support - Flexibility tailored to your needs!
• 💰 Competitive Compensation - Bonuses based on performance included!
• ðŸ›¡ï¸ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• ðŸï¸Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🆠Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 📚 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎠Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences.
• 🩠Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined…