Operations Manager

Operations Manager – Vehicle Title & Registration

Location:

Arkansas

Job Type: Full-time | $80,000 - $95,000 DOE

Reports To:

Senior Director or VP of Operations

As the leading innovator in Vehicle‑to‑Government (V2

Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting‑edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle‑to‑Government (V2

Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has opportunities in California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Minnesota, Montana, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, and Wisconsin.

We’re looking for a proactive and detail‑oriented Operations Manager to lead day‑to‑day activities and ensure smooth, compliant, and efficient operations in the fast‑paced world of vehicle title and registration. The ideal candidate will be a seasoned leader with deep knowledge of state motor vehicle and registration and title requirements, dealer service excellence, and operational workflows across a state. This role plays a critical role in driving the success of operational activities across the state.

The primary responsibility is to oversee business contracts, office facilities, customer support and account management team, compliance with DMV regulations, and, where necessary, audit and inventory management teams, ensuring the team is providing “white glove service” to dealers. The Manager ensures operational efficiency while continually seeking ways to enhance processes, systems, and procedures, contributing to organizational growth and system expansion.

This role also involves overseeing teams, ensuring compliance with company policies, and maintaining adherence to applicable laws.

• Oversee client installations and training, title processing, registration, renewals, and lien transactions within the state and, at times, across state lines.
• Recruit, select, train, manage, and mentor a team of Title Clerks, local Customer Support and Account Management staff, delivering “white glove service” and ensuring franchise rooftops are visited every 30–45 days and other dealerships are called on the same cadence. Set job expectations, monitor performance, and coach. Hold 1:1s with direct reports to ensure excellent communication.
• Serve as the primary point of contact for Customer Support and Account Executives for resolving escalated issues, including application performance and customer service challenges. Work closely with internal teams to address customer feedback and enhance the overall experience. Communicate critical operational policies during department meetings, fostering alignment across the organization. Ensure dealer communications, issues, and action items are documented in Hub Spot and utilized to drive dealer satisfaction, software improvement, and best‑in‑class software solutions.
• Coordinate across departments (e.g., product/R&D, Government Affairs, legal, etc.) to ensure compliance with jurisdictional titling, registration regulations, operational efficiencies, and software solution(s) improvement.
• Grow and maintain relationships with the state motor vehicle (“DMV”, “BMV”, etc.), dealer association(s), as applicable, dealers, and internal teams, partnering to improve efficiency and improve client experience.
• Provide data‑based updates on team performance, SLA adherence, and customer satisfaction.
• Ensure compliance with local, state, and federal regulations, including dealer and DMV guidelines.
• Maintain high standards of operational integrity and data security.
• Monitor Registration Processing Specialist and dealer errors, training internal and dealer teams to minimize recurrence.
• Provide operational performance reports to senior management and collaborate closely with direct managers…