Facilities Operations Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsible for the management and operation of the properties and staff as directed in accordance with the standards and procedures of JLL. Develop, Implement, Manage and maintain overall site services, performance, processes, and quality standards for services. Strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the facility experience.

Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety. Analyze trends and utilize data to anticipate and proactively address issues in the client environment. Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization. Effectively utilizes data and analytics in the communication of solutions and decision making.

Conduct planned inspections of the sites to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.

Development and implementation of the overall Startup Plan for Projects assigned. Manage/assist with the development of the overall Startup Schedule. Identify key internal disciplines, vendors and subcontractors, Ensure all PTPs, Job Plans and materials are in place to effect successful system Startups. Promote innovative thinking to improve performance. Work with client, vendors and suppliers to ensure OAT/FAT certificates, warranties and all required manufacturer paper work is completed.

Closely monitor work requests communicated by JLL, the client and vendors. Continuously raise the bar in vendor quality and service while reducing overall costs. Hold vendors accountable for delivering high quality service per contract scope of work. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.

Develop and maintain positive client relationship. Conflict resolution and solution analysis. Genuine service oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.

Provides contract compliance management and quality control. Responsible for JLL Engineering compliance program. Familiarization with applicable codes, comply with specifications, and ensure standards are met within the scope of company policies and procedures, and in compliance with all federal and state regulations.

Preparation of detailed budgets for operations. Preparation of regular and ad-hoc reports.

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience Candidate must possess and maintain a…