Phone Triage Nurse

Description Phone Triage Nurse (LPN or RN)

Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients. This person also performs necessary tests to assist the provider with diagnosis and treatment of their condition.

High school diploma. Active and unrestricted Registered Nurse License or LPN License.

Minimum of one year work experience in a hospital or clinic setting. Critical care experience preferred but not required.

• Knowledge of basic computer skills
• Knowledge of medical terminology
• Knowledge proper patient care
• Knowledge of OSHA/HIPAA regulations

• Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.
• Skill in health information management by appropriately charting patient data.
• Skilled in appropriately taking vital signs and weights if needed.
• Skill in tact and diplomacy in interpersonal interactions.
• Skill in understanding of patient education needs by effectively sharing information with patients and families.
• Phlebotomy and proper specimen handling.

• Ability to read, understand and follow oral and written instructions.
• Ability to file materials correctly when dealing with daily charts.
• Ability to be a team player.
• Ability to establish and maintain effective work relationships with patients, employees, and the public.