Phone Triage Nurse

Description

Phone Triage Nurse (RN or LPN)

Little Rock or Conway or clinic

Description:

This position is strictly a phone triage position, not patient facing.

* In office
* Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Triaging patient phone calls. Not a patient facing role, strictly phone.

* Covering nurse messages when nurses are in clinic or out of the office.

* Provide patient education.

* Utilizing critical thinking skills to distinguish between emergent and non-emergent care.

* Manage prescription refills.

* Maintain Patients confidentiality at all times.

* Communicate with Physicians/Nurse/Staff as needed.

* Practice teamwork, service and respect for coworkers and patients.

* Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response.

* Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances

* Schedule appointments and diagnostic testing as needed

* Review and treat labs over the phone as needed

* Perform any other related duties as required or assigned.

Requirements

Education:

High school diploma. Active and unrestricted Registered Nurse License or LPN License.

Experience:

Minimum of one year work experience in a hospital or clinic setting. Critical care experience preferred but not required.

Knowledge:

* Knowledge of basic computer skills

* Knowledge of medical terminology

* Knowledge proper patient care

* Knowledge of OSHA/HIPAA regulations

Skills:

* Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.

* Skill in health information management by appropriately charting patient data.

* Skilled in appropriately taking vital signs and weights if needed.

* Skill intact and diplomacy in interpersonal interactions.

* Skill in understanding of patient education needs by effectively sharing information with patients and families.

* Phlebotomy and proper specimen handling.

Abilities:

* Ability to read, understand and follow oral and written instructions.

* Ability to file materials correctly when dealing with daily charts.

* Ability to be a team player.

* Ability to establish and maintain effective work relationships with patients, employees, and the public.