Mortgage Quality Assurance Analyst

Mortgage Quality Assurance Analyst - 18608

US:

AR:

LITTLE ROCK | Mortgage Company | Full Time

22.50 - 28.10 USD per hour

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit  .

Position is preferred to be located at 500 Broadway in Little Rock, Arkansas. Applicants located within the Arvest operational footprint (AR,OK,KS, MO) will also be considered during the interview process.

Position is Monday through Friday 8 am to 5 pm.

Additional

Preferred Qualifications:

Experience in :

Cross-Functional QA Review & Operational Support,High Initiative & Self-Directed Problem Solving,Developer & Project Liaison (Project & System Proficiency),Reporting Operations & Defect Trend Synthesis,QA Review Standards & Documentation Governance,Process Enhancement & Workflow Optimization

Summary:

SUMMARY
:
The Mortgage Quality Assurance Analyst is responsible for the design, development, and maintenance of the Quality Assurance (QA) database in order to meet the functional requirements of the department. The incumbent will collaborate with various members of mortgage production operations, mortgage servicing and quality assurance management to create necessary queries, exception reports, scorecards, trending and analysis reports. The Mortgage Quality Assurance Analyst will be responsible for helping to facilitate the quality assurance practices in support of Arvest Bank Mortgage Division and Central Mortgage Company (AMD/CMC).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Design and develop a quality assurance database based upon a working knowledge of job functions and responsibilities that are performed in the mortgage loan production operations and mortgage servicing areas.
• Gain a thorough understanding of the quality assurance data to coordinate the creation of Access queries and reports that would best present the data in the most useful and informative format.
• Identify opportunities for system automation of certain functions to eliminate user error. Provide recommendations to management on methods for implementing more standardized and efficient processes in reviewing and measuring various department functions.
• Analyze the quarterly reporting for mortgage production and mortgage servicing; identifying trends, issues, etc.
• Complete and distribute data integrity reviews for mortgage servicing, call monitoring and production operations to help ensure quality and reliability standards are maintained.
• Ensure quality assurance database is maintained accurately by performing random reviews of the data integrity, utilizing processes, methods, metrics and software that ensure the quality and reliability meet department standards and goals.
• Consult with Mortgage Systems Division (MSD) to create system reports and tracking systems in order to increase efficiency within the department.
• Assist with the implementation and maintenance of policy and procedure changes as they relate to quality assurance database, reports, and other technology utilized in the quality assurance department.
• Assist Quality Assurance Specialists with questions, issues, etc. to ensure department policies and procedures are followed and serve as back-up to Mortgage Quality Assurance Review Specialists in performing necessary quality assurance reviews and reviewing quality assurance issues or disputes.
• Serve as a primary resource with regards to questions or issues with the quality assurance database, system reports, etc.
• Maintain positive working…