Resale Store Shift Leader

Job Title: Shift Leader

Department: Resale Store

Reports to: Store Manager

Employment Type: In-Person, Full-Time, Hourly, Non-Exempt

Schedule: Tuesday-Saturday 7:30 am‑4:30 pm or 8:30 am‑5:30 pm depending on location

Our House Thrift Store LLC resale store (the Resale Store) is a social enterprise established in 2016 to support Our House, Inc., a nonprofit organization based in Little Rock, Arkansas, founded in 1987. The Resale Store currently includes two locations:
Little Rock and North Little Rock. It provides funding, donor relations, donations management, and job training opportunities for clients.

You will help manage and maintain the Resale Store locations by overseeing logistics, donations, sales, managing trainees, assisting the Store Manager by implementing policies and procedures, and developing donor and volunteer relations.

Please note that while this position works closely with Our House, Inc., the employer is the Resale Store, a separate entity wholly owned by Our House, Inc.

• Support the Store Manager in developing store procedures and donor relations, and fill in when needed in their absence.
• Open and close either or both resale store locations, including operating the security alarm system.
• Assist in creating schedules and organizing day‑to‑day administrative needs.
• Support the development and implementation of proactive loss prevention and asset protection strategies.
• Manage, oversee, train, and cooperate with employees, job trainees, and volunteers.
• Maintain high morale and coaching standards with all trainees and volunteers.
• Provide support or assistance to customers and donors, including complaints or inquiries.
• Accept donations in‑store and assist with donation pickups as needed.
• Drive a box truck and other Our House Resale Store vehicles.
• Operate cash registers, credit card machines, and point of sale system when needed.
• Sort and price merchandise in a timely manner.
• Ensure proper documentation of sales, expenses, and donations.
• Manage, organize, and clean store spaces to enable proper presentation of merchandise and enact promotional and seasonal activity.
• Assist in organizing and leading onboarding for large volunteer groups and individual staff members.
• Provide support in hiring employees and recruitment efforts for volunteers.
• Conduct other duties as assigned to fulfill Our House’s mission.

• Strong verbal and written communication skills; persuasive communication with excellent interpersonal and multidisciplinary project skills.
• Attention to detail, excellent organization, and time management skills.
• Basic computer skills; experience with Google Workspace is preferred.
• High‑quality customer service skills, patience, and problem‑solving skills.
• Experience in retail, sales, marketing, and management is preferred.
• Ability to work effectively in collaboration with diverse groups of people.
• Passion, integrity, and a positive attitude; mission‑driven and self‑directed.
• Must be trustworthy, hard‑working, positive, a team‑player, and dedicated to the mission of Our House.

• Minimum of a high school diploma or equivalent.
• Must be able to perform basic mathematical calculations.
• Must be willing to drive a large box truck up to 16 feet long.
• Must be able to lift 15–50 pounds on a regular basis with team or mechanical assistance.
• Must be able to remain in a stationary position for long periods of time.
• Must be able to work flexible hours or schedule.
• Must possess a valid driver’s license, clean driving record, and vehicle to use in performance of job.
• Position requires some travel within Central Arkansas.
• Must be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre‑employment drug screen.

Our House Inc.
PO Box 34155, Little Rock, AR 72203
(501) 374‑7383
ourhouseshelter.org