Inside Sales Rep II

The Tel Sell Representative (TSR) is the direct source of ticket sales for the Lottery. The TSR is responsible for contacting assigned Lottery retailers via telephone and securing orders for instant lottery tickets from those retailers, as well as handling Lottery related questions and/or problems encountered, resulting in maximum sales of tickets through professional and thorough sales techniques.

This position has no supervisory responsibilities.

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

• Contact retailers within assigned call list on a regular call cycle.
• Provide information about new and existing games and promotions.
• Employ professional telephone sales techniques to ensure Lottery retailers order the appropriate number of packs for their sales and call frequency.
• Access appropriate computer screens and input sales and sales related data.
• Develop positive working relationships with Lottery retailers, resulting in motivated, pro-Lottery attitudes wherever possible.
• Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
• Develop a sound business relationship with assigned Lottery Representatives
• Handle incoming calls from Lottery retailers, resolving problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery related needs, ensuring that all calls receive complete attention and thorough follow-up.
• All other duties as assigned.

• Knowledge of the rules, regulations and policies governing the Lottery and Scientific Games
• Develop good knowledge of the various products offered by the Lottery, including play styles, pay out percentages, odds of winning, special promotions, etc.
• Posses a good understanding of the principles and techniques of telephone sales.
• Customer Service experience.

• Excellent organizational skills.
• Empathy for customer’s situation.
• Be able to suggest improvements to the various communications by the company
• Works accurate and with eye for details.
• Be willing to build a long-term relationship with the customer

Although representatives work in a variety of settings, most work in areas that are clean and well lit. Generally, have their own workstation or cubicle space equipped with a telephone, headset, and a computer. May be crowded and noisy, and work may be repetitious and stressful. Also, long periods spent sitting, typing, or looking at a computer screen.

Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships.

This is what it takes to be a global leader in lottery games,sports betting and technology. And to propel the industry everforward.

At Scientific Games, we elevate play every day.

From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we careabout the details that drive profits for lottery beneficiary programs.

We know what people like to play today. And with the power of dataanalytics, we can predict what they'll want to play tomorrow.

We're always thinking about the player experience. Because it'snot just a game. It's an instant of optimistic fun.

But the best part? We're just getting started. iLottery and sports betting are the new frontier in play. And Scientific Games is the partner of choice for these growing markets. Because when it comesto digital, trust is everything.

The lottery experience is always one of excitement. But we're endlessly innovating, always evolving and firmly committedtoresponsible gaming. So that the future of lottery funding shines bright.

It's a future of stability and inspiration. The strength of security paired with the thrill of the new. It's the future of Scientific Games. The driver of today's favorite lottery games andmost advanced technologies, and sustainability for tomorrow.

And it all starts now.

We’re your next great job. Join our team. Do good.