Sales Support Specialist-UCaaS

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses
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The Sales Support Specialist-UCaaS is a business-to-business sales professional who works with a teamed Account Executive to develop, maintain, and manage the customer account/relationship for long term and future business growth. The Sales Support Specialist-UCaaS this is a legacy product collection, not acquisition...so we assist with renewals, not new acquisition sales.

• Supports workflow process with Account Executive within system tools.
• Provides regular two-way communication between the customer and our team, to provide strong team representation, customer satisfaction/retention.
• Vendor management and compliance (Avaya, Mitel, Jenne, Tiger TMS, Vital, Xima, Swampfox, etc.)
• MACD initiation at an estimate of 791 cases per quarter along with quotes, and Quickbase updates and equipment procurement.
• UCaaS Engineering support.
• Customer support for forensic build and billing audits; customer inventory;
  Allworx fulfillment and reclamation; competitive pricing quotes; conversion order support.
• Strong relationship management and customer service skills.
• Generate quote proposals and order documents with Uniti operating systems.
• Assists in uncovering solutions that would best address the customer's needs, while coordinating the involvement of the assigned Account Executive.
• Ability to manage time and successfully complete all tasks within the workday.
• High level of initiative and work well in a team environment.
• Ability to work in a fast-paced changing environment and handle deadline pressures well.
• Plans and carries out responsibilities with minimal direction.
• Demonstrate professionalism with customers, peers, and management.
• Achieves expert status in the marketplace by demonstrating Uniti cultural beliefs; properly preparing for each customer interaction; applies superior salesmanship and persuasive presentation skills at the Executive Level; views customer objections as a natural part of the process and maintaining poise under pressure to seamlessly handle those objections; uses analytics to track and improve performance; effectively manages time; keeps abreast of industry trends to improve business acumen.

• College degree and 3-5 years professional level experience with 1+ years supervisory experience for roles with supervision; or 7+ years professional level related experience with 1+ years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide…