Loss Prevention Specialist

Job Overview:
Level – Experienced;
Position Type – Full Time;
Salary – $25.00 hourly;
Shift – Day;
Location –  Scott Hamilton Dr, Little Rock, AR 72209.

Executes asset protection programs for retail stores and donation centers and the corporate office in the state of Arkansas. Manages the card access system, alarm system and handles workers’ compensation and general liability claims and safety of Goodwill’s workforce, clients and stakeholders in pursuit of Performance Excellence. Provides education and training to help associates protect Goodwill assets. Upholds a positive work environment that follows Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission.

• Assesses store procedures to ensure the protection of inventory, cash, equipment, and other Goodwill assets (performed daily, about 20% of the time).
• Serves as safety coordinator – inspects facilities when traveling and provides input for safety training; checks buildings for safety hazards and counsels employees and managers; investigates injuries (weekly, about 10% of the time).
• Investigates evidence of potential or actual inventory shrink, and loss of cash, equipment or other Goodwill assets; prepares detailed and accurate case/investigation reports; offers recommendations for improvement and maintains documentation and records of loss prevention activities (as needed, about 10% of the time).
• Analyzes store point‑of‑sale, inventory, cash, and other operating information; identifies trends and exceptions for further investigation; reviews SOPs for opportunities for improvement (daily, about 15% of the time).
• Educates and trains retail store team members in programs and methods for loss control: protecting inventory, cash, equipment, and other Goodwill assets (weekly, about 5% of the time).
• Provides oversight and backup for communicating with the workers’ compensation representative to assure they are receiving paperwork on time and to inquire if there are other problems that should be addressed (as needed, about 10% of the time).
• Prepares regular reports to upper management related to general liability (as needed, about 10% of the time).
• Partners with corporate work groups (e.g., Donated Goods, Human Resources, Finance, etc.) and local law enforcement to resolve investigations/audits pertaining to store losses (daily, about 10% of the time).
• Ensures proper deployment, operation, and repairs of alarm, Employee Access System, and Safety Bulletin Board (daily, about 10% of the time).
• Performs any other related duties as required or assigned.

• Education
  :
  High School Diploma
• Experience
  : 12 to 18 months related experience and/or training.
• Management Experience
  : 12 to 18 months related experience and/or training.
• Skills
  :
  • Communication Skills
  • Mathematical Skills
  • Critical Thinking Skills
  • Software Databases
  • Spreadsheet
  • Word Processing/Typing
  • Planning, organizing, and project management skills
  • Decision Making
• Certificates, Licenses, Registrations
  :
  Valid driver’s license

High School Diploma. This is a safety‑sensitive position. Must have reliable transportation. Experience in a multi‑store retail environment is a plus. Ability to establish and maintain effective working relationships with co‑workers, various levels of management staff and the general public in a professional and business‑like manner. Demonstrated ability to work with Excel. Ability to handle multiple tasks effectively and efficiently. Possess strong communication, administrative writing and organizational skills.

Investigative experience preferred.

Mental Demands:
Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization’s administration and operations; also, to determine or select material and equipment where highly variable sequences are involved.

Analytical Ability / Problem Solving:
Moderately directed. Activities covered by wide‑ranging policies and courses of action and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations.

Working Conditions:

Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work at times in the evening or during the night hours.

Physical Demand:
Moderate diversity, low physical. Work activities allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions relating to Degree 1.