Field Service Technician

Description

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers worldwide. Leveraging a portfolio of more than 24,000 products across 120 countries, SES delivers innovative responses to emerging threats with rapid development and deployment. This role requires travel to customer sites domestically and internationally as needed.

• Aviation Solutions
• Ports & Borders
• Global Services

• Perform customer support activities involving installation, modification, and repair of complex equipment and systems.
• Conduct on‑site installation and testing of equipment to ensure proper working order.
• Isolate equipment start‑up malfunctions and take corrective action.
• Execute ad‑hoc and predetermined work assignments with clear instructions.
• Follow all established guidelines, procedures, and policies.
• Handle semi‑routine assignments, recognizing deviations from accepted practice.
• Manage resources, maintain schedules, and coordinate repair activities in priority sequence to meet contractual service level agreements (SLAs).
• Operate in customer environments with 24/7 systems requiring immediate response, including on‑shift or after‑hours on‑call duties, and drive long distances to sites.
• Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU for customers.

• Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics). Equivalent experience may be demonstrated through 2 years in an electrical or mechanical field service role.
• Minimum 2 years of direct experience in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communication skills, strong customer focus, and teamwork orientation. Must be responsive to all customer issues at all times and travel on short notice.
• Must pass an in‑depth background check (TSA eQIP).

• Excellent organizational, communication, and interpersonal skills with the ability to multitask multiple projects.
• Strong customer service skills and capacity to handle stressful situations.
• Self‑motivated, reliable, and accountable.
• Ability to lift/carry 50 lbs. and push/pull 200 lbs.
• Capability to move/manipulate equipment weighing up to 1,000 lbs. with assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in manuals and Technical Advisory documentation.
• Frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Adherence to safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Salary Range for this position: $65,000 to $68,000.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.