Maintenance Technician

Location

Charleston - 997 Morrison Drive, Suite 402

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Location:

Little Rock, AR

The Maintenance Technician is responsible for performing repairs, renovations, and ongoing maintenance across a portfolio of single-family rental homes. This position supports property operations by ensuring homes are safe, functional, and well-maintained for residents. The role contributes to resident satisfaction, asset preservation, and operational efficiency. It requires strong technical expertise , effective communication, and the ability to manage multiple priorities in alignment with company objectives .

• Perform preventative, corrective, deferred, and emergency maintenance across assigned properties
• Diagnose and complete repairs related to HVAC, plumbing, electrical, appliances, and general home systems
• Complete and document work orders accurately and promptly using company-issued mobile devices

• Coordinate with dispatch, vendors, and internal teams to ensure timely service completion
• Maintain inventory of tools and supplies needed for daily maintenance activities
• Support property readiness by assisting with renovations, turns, and quality control checks
• Provide a high level of customer service as the primary field representative
• Promote company values and maintain professionalism in all interactions

• Ensure adherence to applicable federal, state, and local regulations
• Maintain required documentation and reporting standards
• Identify and elevate compliance or safety risks as appropriate
• Follow OSHA and company safety standards; report unsafe conditions promptly

• Maintain a courteous and professional demeanor with residents, vendors, and colleagues
• Currently does not require on-call or emergency work, but may in the future
• Perform other duties as assigned to support business objectives

• Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
• Complete an average of 3-5 work orders per day, depending on work order complexity and market volume
• Maintain 90% or greater completion rate for assigned work orders
• Complete at least 85% of work orders without vendor involvement.
• Maintain repeat visits for the same issue below 5% monthly
• Achieve resident net promoter scores of 8 or higher through resident survey platforms
• Maintain 100% compliance with company safety policies, required certifications, and operational procedures
• Complete required documentation, photos, and work order notes within the same day of service completion
• Maintain inventory, tools, and company equipment in accordance with company standards and audit requirements
• Complete all required training and compliance courses by assigned deadlines

• High school diploma or equivalent required

• 3+ years of experience in residential maintenance or related field

• Strong organizational and time-management skills
• Effective written and verbal communication skills
• Analytical thinking and problem-solving ability
• Proficiency in mobile technology and work order systems
• Ability to manage multiple priorities and meet deadlines

• Experience in single-family rental or property management environments
• Certificates in HVAC, electrical, or plumbing trades
• Industry certifications or licenses: EPA Certification, HVAC Certification, or equivalent

• The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:
  Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and