Install Technician - Little Rock

Job Details

Level: Entry

Job Location:

APSS
- Shackleford Road Little Rock, AR
- Little Rock, AR

Position Type:
Full Time

Education Level: High School Diploma or GED

Salary Range: $20.00 - $25.00 Hourly

Hourly Travel Percentage: >50%

Job Shift: Varies

Job Category:
Skilled Labor - Trades

Summary/Objective:
An APSS Install Technician (IT) is responsible for post-sale installation, service, and support of all systems and solutions sold by Arkansas Public Safety Solutions (APSS). This role includes installing, programming, servicing, and troubleshooting security and life-safety systems for Government, Enterprise, and Education customers. The IT frequently works independently, manages daily workloads to meet project timelines, and serves as a primary onsite representative to customers.

Professionalism, technical competence, and strong communication skills are essential. This position participates in an on-call rotation and requires extensive travel.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Install, service, and troubleshoot Video Surveillance Systems (VSS), Access Control Management (ACM), BDA/DAS, Weapons Detection, and related APSS solutions.
• Pull, terminate, label, and test cabling; mount devices; and ensure all equipment is installed per APSS design and implementation plans.
• Complete system programming, provisioning, analytics configuration, and commissioning prior to site turnover.
• Install cameras, servers, access control hardware (strikes, cans, mercury boards), backhaul equipment, and associated infrastructure.
• Provide customer training and support successful system turnover.
• Support the PMO during post-sale by providing technical input into implementation plans, install preferences, and scope changes.
• Respond to service calls and reprioritize work as required.
• Communicate scope changes, technical risks, or site constraints to PMO, Sales, and Management.
• Maintain complete ownership of project documentation, including version control and as-built documentation.
• Conduct QA site visits to mitigate rework and support continuous improvement of field installations.
• Stay current with APSS product offerings, technical options, and required trainings.
• Support inventory management and proper use of tools, vehicles, and equipment.
• Participate in weekly update and project management calls.
• Participate in on-call rotation and extended work hours when required to meet project demands.
• Perform other duties as assigned by APSS management.

• Strong verbal, written, and professional communication skills
• Excellent organizational, time management, and troubleshooting abilities
• Customer-focused mindset with commercial and operational awareness
• Ethical, dependable, and results-oriented
• Ability to work independently and collaboratively in a team environment
• Conflict management and sound decision-making skills
• Demonstrated leadership capabilities for onsite coordination when assigned
• Avigilon ACC and ACM (Subject Matter Expert level preferred)
• Video Surveillance and Access Control systems
• BDA/DAS systems and RF fundamentals
• Backhaul technologies (Ubiquiti or similar)
• Microsoft and Google Suites
• Google Earth and site-mapping tools
• Willingness and ability to quickly learn new APSS-supported technologies

Lead-level technicians may oversee and coordinate onsite labor to ensure projects are delivered on time and in accordance with design specifications.

This position operates in a variety of environments including new construction sites, schools, offices, factories, and outdoor locations in varying weather conditions.

Physical demands may include long hours and the…