Case Manager

Title:

Housing Case Manager

FLSA Classification: Non-exempt

Hours: Part-time

Responsible To: Jericho Way Director

Direct Reports: None

Location: 3000 Springer Blvd, Little Rock, AR

Salary: $16.32 per hour, paid bi-weekly

Depaul USA supports homeless and marginalized people, providing people experiencing homelessness with purpose and hope for a positive future. Our vision is that everyone has a place to call home and a stake in his or her community. In cities across the nation, we meet people where they are to address their needs. Through a combination of homelessness services and a growing social enterprise portfolio, Depaul USA is innovating and bringing real solutions to those facing homelessness.

• We celebrate the potential of people;
• We put our words into action;
• We aim to take a wider role in civil society; and
• We believe in rights and responsibilities.

Jericho Way is a day resource center, medical respite, and housing program that provides services to individuals facing the immediate crisis of homelessness. We provide a welcoming place where individuals can get a hot meal, relax, shower, do laundry, obtain medical care, attend classes, and speak with case managers. Jericho Way provides housing, medical respite, and connects participants to community-based organizations and resources and helps move homeless men and women to lives of increased stability.

The Housing Case Manager (HCM) at Depaul USA’s day resource center and housing program in Little Rock, AR, helps program participants build lives of greater dignity and independence. The Housing Case Manager conducts interviews to determine participants’ needs for Depaul’s housing programs and makes appropriate referrals to outside agencies to meet those needs. The Housing Case Manager also provides direct assistance, coordinates care, and supports each housing participant.

The Housing Case Manager will provide assistance to case managers when needed. S/he reports to and works closely with Jericho Way’s Director to move clients toward housing.

• Completes intake assessment paperwork including housing application for new housing clients.
• HCM will seek candidates for Depaul USA’s Housing program.
• HCM will be responsible for background checks on prospective housing tenants.
• Schedule interview and preview of the unit to prospective tenants.
• Complete leasing paperwork with tenants.
• Complete housing inspections quarterly.
• Provide ongoing case management to tenants.
• HCM will receive deposit, utility, and rent payments from tenants.
• HCM will help assist with lawn services, termite and pest control at tenant’s unit.
• Reports directly to the Jericho Way Director, maintaining regular communication through email, phone, Zoom, and Teams, with daily and weekly interactions.

• HCM will work with the furniture team with furnishing the unit.
• HCM will work on a case management team.
• HCM will work in other areas as needed.

• Associate degree or the equivalence in human services or closely related field with at least two years’ experience working with populations affected by behavioral health diagnoses, addiction, and/or homelessness.
• Exceptional communication, multi-tasking, conflict management and interpersonal skills.
• Strong computer skills with all Microsoft Office programs.
• Ability to organize tasks, events, people, and delegate effectively.
• Ability to exercise independent judgment when appropriate and strong decision making skills.
• Experience working with diverse populations and the ability to meet tenants in their homes or in the communities where they reside.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, the person in this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, and making and…