Aviation Supervisor, Passenger Services

The Aviation Supervisor of Wheelchair Passenger Services is responsible for managing and coordinating all aspects of wheelchair assistance operations at the airport. This role ensures that passengers with reduced mobility receive timely, respectful, and safe support throughout their airport journey—from curbside to gate and vice versa. The supervisor leads a team of wheelchair agents, maintains compliance with ADA and airline standards, and fosters a culture of empathy and efficiency.

Pay: $16.00/hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary basedon the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute.

Your contributions and match are immediately vested.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM

• Supervise and schedule wheelchair agents to ensure adequate coverage across terminals.
• Oversee the delivery of wheelchair services including passenger pick-up, transport, and drop-off at designated airport areas (check-in, security, gate, baggage claim).
• Ensure timely assistance for passengers with reduced mobility, elderly travelers, and those requiring special services.
• Train staff on proper wheelchair handling, safety protocols, and customer service best practices.
• Monitor compliance with ADA regulations, airline policies, and airport accessibility standards.
• Respond to service delays, passenger complaints, and operational challenges with professionalism and urgency.
• Coordinate with airline representatives, gate agents, and airport operations to ensure smooth passenger transitions.
• Maintain accurate records of service requests, incidents, and performance metrics.
• Conduct regular inspections of wheelchair equipment and ensure maintenance and availability.
• Promote a respectful and inclusive environment for passengers and staff.

• High school diploma or equivalent; additional training in hospitality, aviation, or healthcare is a plus.
• Minimum 2 years of experience in airport passenger services, with at least 1 year in a supervisory role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Familiarity with ADA guidelines and airport accessibility standards.
• Ability to work in a fast-paced, physically active environment.
• Flexibility to work shifts, weekends, and holidays.

Preferred

Skills:

• Experience working with passengers with disabilities or special needs.
• Knowledge of airport operations and airline procedures.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM:
Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment…