Director of Warehouse

Company Description

Performance Food service, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

The Warehouse Director develops and implements processes, procedures, and performance standards that support the company's overall strategic operations plan. This role is accountable for warehouse productivity, inventory accuracy, order fulfillment, shipping and receiving performance, equipment and facility upkeep, associate development, safety, quality, and continuous improvement.

• Direct and oversee all warehouse operations across day and evening shifts, ensuring consistent execution of company standards, policies, and procedures.
• Establish and manage the overall workflow and coordination of receiving, put-away, storage, replenishment, picking, packing, staging, loading, shipping, and returns.
• Ensure products move efficiently and accurately throughout the facility while maintaining appropriate inventory levels and service requirements.
• Develop and implement operating processes that maximize productivity, space utilization, throughput, and labor efficiency.
• Coordinate daily warehouse activities with transportation, purchasing, customer service, sales, production, and other departments as needed.
• Ensure orders are processed, picked, packed, staged, and shipped accurately and on schedule.
• Oversee inbound receiving activities, including unloading, inspection, verification, documentation, system receiving, and proper product placement.
• Ensure outbound shipments are accurately prepared, documented, loaded, and released according to customer and transportation requirements.
• Monitor and resolve operational issues that may impact receiving, inventory availability, order fulfillment, or shipping schedules.

• Provide leadership, direction, and accountability to warehouse managers, supervisors, and associates across all shifts.
• Establish clear performance expectations and ensure effective communication between shifts to maintain operational continuity.
• Develop, coach, and mentor management and supervisory teams to build a strong culture of accountability, teamwork, and continuous improvement.
• Ensure appropriate staffing levels, scheduling, cross-training, and workforce utilization based on business volume and operational requirements.
• Conduct regular operational meetings and performance reviews to communicate goals, identify challenges, and establish action plans.
• Promote positive associate relations and a workplace culture centered on safety, respect, engagement, and performance.

• Direct the accurate receipt, storage, movement, replenishment, and distribution of inventory throughout the facility.
• Maintain high standards for inventory accuracy and investigate discrepancies, shortages, damages, and variances.
• Establish and monitor inventory control procedures, including cycle counts, physical inventories, location accuracy, and product traceability.
• Ensure proper product rotation, storage practices, labeling, and organization.
• Partner with purchasing and other departments to support inventory availability and minimize excess, obsolete, or damaged inventory.
• Ensure warehouse management systems and inventory records accurately reflect physical inventory.

• Maintain overall responsibility for warehouse safety and ensure compliance with company policies, OSHA requirements, and applicable regulations.
• Promote a proactive safety culture through training, inspections, accountability, and continuous improvement initiatives.
• Ensure material handling equipment, racking, storage areas, loading docks, and warehouse work spaces are maintained in a safe and operational condition.
• Establish and monitor quality standards for receiving, storage, picking, packing, and shipping activities.
• Investigate accidents, incidents, product damage, quality issues, and operational failures and implement corrective actions.
• Ensure associates are properly trained on equipment, safety procedures, operational processes, and job responsibilities.

• Direct the ordering, maintenance, and upkeep of warehouse products, supplies, material handling equipment, and operational resources.
• Oversee the proper use and maintenance of forklifts, pallet jacks, conveyors, dock equipment, racking, and other material handling systems.
• Partner with maintenance, vendors, and service providers to address facility and equipment needs.
• Manage…