Administrative Assistant

Overview

Schedule:

Monday-Friday 8am-5pm

Compensation: $23-28/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint
. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction
. Our mission is simple:
saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

As a key member of the Northpoint team, the Administrative Assistant III is a senior-level administrative role responsible for high-level coordination of facility operations, process improvement, and cross-functional support. This individual serves as a liaison across departments, leads key compliance and billing audits, and mentors administrative staff. The role requires exceptional organizational, analytical, and communication skills, along with the ability to act with a high degree of independence and discretion.

The ideal candidate has excellent communication and multitasking skills, problem solving skills, a positive attitude, and a strong work ethic.

• Oversee and help implement the day-to-day administrative functions of the facility.
• Assist Program Director in creatively managing the administrative assistant team schedules and call offs.
• Greeting visitors and ensure a positive front-desk experience.
• Serve as a point of contact for internal and external stakeholders.
• Coordinate office management schedules, coverage, and team needs.
• Client and staff Telehealth liaison
• Responsible for the completion and collection of all necessary intake paperwork and documentation
• Assist leadership in developing data tracking processes and trainings needed to improve the front desk processes.
• Assist Operations Manager in coordinating vendor appointments and building maintenance needs.
• Coordinate scheduling of fire drills and egress testing.
• Responsible for environmental cleanliness, organization, and presentation
• Reception duties; scheduling of clients, answering telephone, customer service needs, follow up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, process incoming mail.
• Coordinate client UA results with multidisciplinary team.
• Maintain lobby environment to promote warm and welcoming surroundings, including seasonal décor.
• Ensure a safe and secure lobby environment for employees, clients, guardians, and visitors.
• Facilitate client arrival and departure from programming.
• Collaborate with Operations Manager to maintain site specific Joint Commission and facility compliance deadlines.
• Screen and monitor visitors and connect them with the appropriate staff member.
• Display initiative by identifying problems and making recommendations to solve them.
• Answer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous manner.
• Manage and provide training to incoming and current reception and clinical staff for front desk duties.
• Liaise with facility vendors including cleaning, maintenance, and transportation services.
• Organize, maintain, and create client orientation packets.
• Regularly audit facility email distribution lists to ensure they accurately reflect all current staff members.
• Maintain clinical providers KIPU calendars.
• Conduct a comprehensive audit of all new admission paperwork every 24 hours to ensure all required forms are completed accurately and submitted in accordance with compliance and documentation standards. Promptly follow up on any missing or incorrect information to ensure timely resolution.
• Prepare and deliver quarterly training…