Office Administrator

Location: Northpoint Littleton (Adult outpatient in Littleton, CO)

Schedule: Monday-Friday 8am-5pm

Compensation: $23-28/hour

Northpoint Recovery Holdings, LLC began in 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence‑based treatment for adults with substance use and co‑occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in‑network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets.

We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

The Office Administrator is a key member of the Northpoint team, providing administrative and operational support to the Program Director or Operations Manager to ensure the efficient day‑to‑day operation of assigned facilities. The role assists with coordinating administrative processes, maintaining organized office operations, supporting regulatory compliance activities, monitoring administrative workflows, and serving as a resource for Administrative Assistants.

The Office Administrator works closely with Program Director, Operations Manager, Patient Financial Services, Clinical Leadership, Human Resources, Compliance, Information Technology, and other support departments to facilitate communication, coordinate projects, and ensure administrative processes are completed accurately, efficiently, and in accordance with Company policies.

Key responsibilities include assisting with office operations, auditing administrative processes, maintaining documentation, coordinating technology and facility needs, supporting accreditation readiness, and helping implement standardized administrative practices that contribute to quality patient care and operational success.

• Assist the Program Director and Operations Manager with day‑to‑day administrative and operational activities.
• Assist with onboarding and orientation of Administrative Assistants.
• Provide guidance and training on administrative procedures, workflows, and Company expectations.
• Serve as an ongoing resource for Administrative Assistants regarding administrative questions and office processes.
• Coordinate cross‑training and administrative coverage to support operational continuity.
• Promote professionalism, accountability, teamwork, and exceptional customer service.
• Assist with communication between facility leadership and administrative staff.

• Support the daily administrative operations of assigned facilities.
• Assist the Program Director in monitoring administrative workflows and office functions.
• Help coordinate front office scheduling and administrative coverage.
• Monitor administrative processes to ensure consistency with Company policies and established workflows.
• Audit patient registration, intake documentation, scheduling accuracy, scanning, filing, correspondence, and record retention practices.
• Maintain organized document management systems and administrative records.
• Identify workflow concerns and communicate recommendations for improvement to facility leadership.
• Assist with implementation of approved administrative process improvements.
• Partner with Patient Financial Services to coordinate administrative financial workflows.
• Assist with training Administrative Assistants on insurance verification, payment collection, financial documentation, and patient financial policies.
• Audit administrative financial processes for compliance, completeness, and accuracy.
• Assist in resolving administrative issues affecting patient financial processes.
• Serve as an administrative liaison between assigned facilities and Patient Financial Services regarding workflow improvements.