Estimator Assistant

CSR / Estimator Assistant

McDonald Collision has an immediate opening for our team!!!!

McDonald Collision is looking for a new member for our CSR / Estimator Assistant team. Our ideal candidate has collision administrative experience, with a strong customer service background. We are a team-oriented shop that provides a fantastic work environment, supported by a superior, family owned dealership group.

Starting pay will be based upon experience and aptitude, however, we provide career advancement from within, and you will have advancement opportunities, based upon your performance.

• Assisting with answering customer phone calls
• Customer service with walk in customers
• Scheduling
• Vehicle check in/delivery walk around with customers
• Customer updates
• Monitoring of office emails
• Monitoring of insurance supplement submissions
• Creating Repair Orders

• Good customer communication and service skills a must!
• Collision administrative experience preferred.
• Proficiency with collision estimating software, CCC preferred.
• Excellent interpersonal skills, responsive listening and critical thinking aptitude.
• Excellent oral and written skills, detail oriented, punctual.
• Maintain a professional appearance, positive attitude with cooperation, and leadership style with all team members and customers.

• Basic computer skills (printer/copier/phones/camera)
• Basic math & accounting skills
• Ability to multi-task in a fast-paced environment
• Ability to handle high stress customers & situations with a positive attitude
• Attention to detail & quality oriented in all tasks

A working understanding of vehicles or previous experience in the collision or mechanical field is helpful.