Operations Analyst

The Operations Analyst will play a pivotal role in supporting New Charter’s Operational Success Team and leadership by transforming data into actionable intelligence that enhances business performance, operational efficiency, and profitability across the enterprise.

The Operations Analyst will design and deliver scalable analytics frameworks that measure and improve organizational effectiveness. Using advanced analytical tools, particularly Power BI, this individual will visualize business trends, evaluate key performance indicators (KPIs), and proactively identify risks and opportunities across critical operational areas such as capacity management, resource utilization, project efficiency, and client profitability. Insights generated will be surfaced for executive leadership to review and discuss with their respective Operating  addition, this position will play a key role in developing standardized reporting processes, benchmarking models, and data governance best practices across the New Charter platform.

Over time, the Operations Analyst will help shape how the enterprise measures success, drives consistency, and scales performance through analytics and operational excellence. This role operates in an evolving environment. While New Charter is building dedicated service alignment and data architecture functions, the Operations Analyst will initially support a wide range of ad-hoc analysis, executive requests, and exploratory reporting. The ideal candidate is comfortable working with imperfect data, shifting priorities, and helping shape structure as it is built.
** Primary Responsibilities*
* ** Preferred Skills & Experience
** 3–5 years of experience in an operations, business intelligence, or analytics-focused role; ideally in a multi-entity or shared services environment. Proven experience analyzing business operations and efficiency metrics such as capacity, utilization, and service gross margin (SGM). Demonstrated ability to translate complex data into clear, actionable insights for business stakeholders.

Advanced skills in Power BI, including DAX, data modeling, report automation, and dashboard design. Strong working knowledge of Excel (Power Query, Pivot Tables, advanced formulas).

Experience with SQL and data visualization best practices. Familiarity with ERP, PSA, and CRM platforms such as Connect Wise, Net Suite, or Adaptive. Experience developing standardized KPI frameworks and performance scorecards across multiple business units. Knowledge of MSP or technology services industry metrics, including project profitability, resource capacity, and client utilization.
* ** Expected salary to begin at $100,000 and up dependent on experience.
** Strong presentation development skills, particularly for executive-level reporting At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies.

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.

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