Business Operations Analyst III - Retail Wireless Operations

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

Candidates must be willing to participate in at least one in-person interview.

The Business Operations Analyst drives cross-functional solutions across Retail Wireless operations and external partner networks. This role solves complex operational challenges by translating technical network system functionality into overarching business strategy. Key efforts focus on streamlining partner operations, enhancing customer experience, and maintaining alignment between executive leadership, network engineering teams, and strategic financial targets.

What Success Looks Like (Objectives):

• Support large-scale projects by collaborating with cross-functional teams to ensure overall project success
• Partner with internal stakeholders, executive leadership, and technology teams to align project outcomes with strategic priorities
• Translate technical network system functionality into high-level business strategy; leverage AI Application tools to accelerate data analysis and operational reporting
• Work directly with network and engineering teams to build operational enhancements that meet wireless brand needs
• Develop clear communication and reporting channels across all organizational levels to maintain transparency
• Analyze complex operational problems to identify solutions aligned with financial and customer experience goals

Core Skills and Competencies (What you’ll bring):

• Strong analytical, critical thinking, and data interpretation abilities to solve complex business problems
• Proficiency in AI Literacy and AI Application to optimize workflow efficiency, data gathering, and project management tasks
• Excellent written and verbal communication skills across corporate, field, and external stakeholder environments
• High adaptability and decision-making capability in ambiguous, fast-paced environments with shifting priorities
• Advanced proficiency in Google Suite alongside a strong baseline understanding of project management principles
• Critical experience collaborating with external network partners while upholding key contractual commitments

Additional Qualifications:

• Experience with in the retail or wireless telecommunications industry

Minimum Requirements:

• Minimum Education: Bachelor’s degree in Business Management, Business Analytics, Data Science, or a related field
• Minimum Experience: 2-4 years of experience in business operations, systems analysis, or cross-functional project management
• Required Technical
  
  Skills:
  
  
  • Google Suite
  • Project management tools and frameworks
  • Technical network systems data analysis

Visa sponsorship not available for this role

Compensation: $63,150.00/Year - $90,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state,…