Traffic Coordinator

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award‑winning technology team that turns big ideas into cutting‑edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Responsible for ensuring successful on‑air playback per client’s contracts. Works with clients and some external agencies to ensure receipt of content, schedules and final play‑back of broadcast channels. Has developed knowledge/skills in customer support and technical broadcast operations. May act as a resource for colleagues with less experience.

* This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

• Receive/confirm daily client content lists and create work orders to get the content in the library and ready for air.
• Responsible for the successful loading and checking of daily client playlists.
• Provide a central point of contact between the Render Operations team, the 24/7 Broadcast Operation team, and the client to answer any questions or fix any potential issues that might arise.
• Troubleshot any questions or issues that may arise throughout the day with channels and content.
• Assist traffic leadership by documenting regular, daily metrics tracking work done for each client.
• Uphold standard operating procedures/practices and help test more efficient processes to the success of the organization.
• Utilize daily tools to review clients’ ads, promotions, programming and scheduling to make sure on‑air issues do not arise and are solved in a timely manner before hand‑off to operations.
• Assist, when necessary, in processing late logs and/or content orders as well as late, potentially daily log changes per client request.
• Helps guide channels to consistently meet and even exceed posted service level agreements and operational deadlines.
• Develops, evaluates and recommends technical and systematic procedures to assist in the success of clients’ on‑air performances. Identifies problems and recommends solutions.
• Participates within the team, offers guidance and support of their peers.
• Works on any special projects requested from traffic leadership or clients.
• Assists with training for new traffic coordinators as requested.
• Regular, consistent and punctual attendance. Must be able to work nights and/or weekends, variable schedule(s) and overtime as necessary to help the client’s successful on‑air product.
• Other duties and responsibilities as assigned.

• Organization/Multi-tasking
  
  Skills:
  
  Organization of one's daily tasks as well as helping keep our clients organized to ensure seamless playout of their channel(s) all while having the ability to jump onto something new at a moment's notice with minimal disturbance to workflows.
• Strong Communication/Customer Service/Interpersonal Skills A traffic coordinator is the middle‑person between clients and their consumers, therefore traffic needs to have great relationships with their client(s) as well as internal relationships with other departments within the workflows to ensure seamless playout of their channel(s).
• Computer Skills Knowledge of the Microsoft Suite as well as the ability to quickly learn internal programs vital for client's success.
• Problem‑Solving/Troubleshooting Skills Traffic coordinators will be faced with many issues both internal and external, that they will need to parse…