B2B Customer Support & Escalations Specialist
Job in
Littleton, Arapahoe County, Colorado, 80161, USA
Listed on 2026-07-23
Listing for:
McPhail Sanchez, LLC
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Customer Service Rep -
Business
Customer Success Management
Job Description & How to Apply Below
McPhail Sanchez, LLC is seeking an agent to own and resolve high-complexity escalations (billing, credits, logistics, disputes) and provide consultative support with product recommendations aligned to customer needs. Strong communication skills are essential.
Additionally, you will manage complex distributor and group channel relationships end-to-end and identify systemic issues such as process gaps and billing or logistics errors to drive improvements.
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