Visitor Services Coordinator – Chatfield Farms

Description

Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs.

For more information, visit us online anicgardens.org.

We are devoted to an institutional, environmental and human sustainability.

We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

We make connections with all people using a lens of inclusion, equity and responsiveness.

We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge.

Denver Botanic Gardens is currently seeking a Full Time Visitor Services Coordinator at our Chatfield Farms! Read below to see if the requirements might be a good fit for you:

Applications will be accepted through October 30, 2026 or until a candidate is found

This position will assist the Visitor Services Management team with the day-to-day operations of the Visitor Services department, including, but not limited to, cashiering, coordinating all areas of Gardens entry and exit at Chatfield Farms, opening and closing procedures, signage, cash management, processing membership, ticket and program registration sales, leading and directing staff, coordinating and reinforcing training plans, managing supplies, assist in the management and training of Ambassador volunteers.

Serves as Manager on Duty for special events and in the absence of Managers, serves as first point of contact for customer service escalation, assigning breaks, and attendance reporting.

The Chatfield Farms Visitor Services Coordinator will work closely with the Visitor Services Management team to identify areas of concern and Visitor Services trends. This position requires a flexible schedule including the ability to work weekends and some evenings.

• Assists and/or acts as Visitor Services Manager on Duty including, but not limited to, overseeing opening and closing procedures, sign management, conducting huddle meetings, leading and guiding staff and Ambassador volunteers, assigning breaks and break coverage and radio management.
• Provides outstanding customer service to all staff, visitors volunteers, and Denver Botanic Gardens customers, including but not limited to phone, in-person, written, verbal, and electronic communication.
• Creates bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
• Ensures compliance with all Visitor Services operating policies and procedures. Sets, communicates, and ensures compliance with policies for reports, customer service, cash handling, refunds, and admissions opening and closing.
• Assists with cash management including, but not limited to, creating daily staff banks, rebuilding daily staff banks and creating deposits.
• Works with Visitor Services Manager to proactively identify skill and knowledge gaps and implement training plans.
• Identifies, troubleshoots, and communicates concerns and issues related to Visitor Services.
• Works closely with the Membership, Visitor, and Volunteer Services Manager in striving…