Collections Representative

Join Our Team at Red Rocks Credit Union!

Looking for a workplace where culture, growth, and purpose come together? At Red Rocks CU we're more than banking, we're about enriching lives™, including yours.

• Employee Loan Discounts
• Financial Growth: 401(k) match (100% on first 3%)
• Tuition Reimbursement
• Flexible PTO & 11 Paid Holidays

• Serve as the primary point of contact for past-due accounts and manage delinquent, bankrupt, negative share, and financially distressed accounts.
• Prepare and analyze collection-related reports and provide accurate status updates on distressed member loan and deposit accounts.
• Review and take action on Collateral Protection Insurance reports, e-Oscar credit dispute claims, and GAP claims.
• Utilize credit counseling, loan extensions, and payment plans to help minimize loan and deposit losses.
• Manage collection processes including garnishments, levies, foreclosures, bankruptcies, repossessions, and related claims while maintaining compliance with regulations.

• Enjoy helping members navigate difficult financial situations with empathy and professionalism.
• Demonstrate strong emotional intelligence and relationship‑building skills.
• Excel at planning, organizing, and prioritizing work in a fast‑paced environment.
• Have strong attention to detail and a commitment to accuracy and quality.
• Maintain a positive attitude while handling challenging situations.
• Put members first and align with Red Rocks CU's core values of Relentless Care for Others, Do the Right Thing & Do It Well, and Engaged Collaboration.

• One to three years of similar or related collections, lending, or financial services experience.
• High school diploma or GED required.
• Strong communication, diplomacy, and conflict‑resolution skills.
• Ability to handle confidential information with discretion and professionalism.
• Knowledge of collections processes, compliance requirements, and financial products is preferred.

• Hybrid work opportunity available for eligible positions.
• Employees working remotely are required to work in‑office at least Tuesdays and Thursdays.
• Additional in‑office presence may be required based on business needs and manager discretion.
• Red Rocks Credit Union provides reasonable accommodations to qualified individuals with disabilities.